Your CSID (Customer System ID) is a unique identifier associated with your 800.com account. It’s commonly used for data imports and support requests, allowing systems and teams to quickly and accurately identify your account.

What Is a CSID?

The CSID is a system-generated ID tied to your account in 800.com.

You may need your CSID to:

• Include it in a spreadsheet import.

• Reference your account during bulk updates.

• Share it with 800.com Support so they can quickly locate your account.

Providing the CSID helps avoid delays and ensures updates are applied to the correct account.

Where to Find Your CSID

You can find your CSID directly in the 800.com app—no need to visit Admin tools.

Steps to locate your CSID

1. Log in to your 800.com dashboard.

2. Go to Settings in the left-hand navigation.

3. Select Account.

4. On the Account Profile page, look for the CSID near the top of the Details section.

The CSID will appear in the format:

CSID-XXXXX

Using the CSID for Imports

When importing data (such as numbers, call tracking updates, or bulk changes), some templates require the CSID to associate the data with the correct account.

To use it:

1. Copy your CSID from the Account Profile page.

2. Paste the CSID into the appropriate column in your import spreadsheet.

3. Complete and submit the import as instructed.

This eliminates the need to navigate to Admin areas just to locate the ID.

Using the CSID for Support Requests

If you contact 800.com Support, including your CSID can significantly speed up assistance.

When submitting a ticket or reaching out to Support:

• Include your CSID in the message.

• Support can immediately locate your account without additional verification.

This is especially helpful for:

• Import issues.

• Account-level questions.

• Configuration or billing inquiries.

Tips & Best Practices

• Save your CSID in a secure internal document for easy reference.

• Always double-check the CSID before submitting an import.

• Include the CSID in support tickets whenever possible.

Need Help?

If you’re unsure where to use your CSID or have questions about imports:

• Review the import instructions provided.

• Confirm you’re using the correct account.

• Contact 800.com Support and include your CSID for faster assistance.