Tags help you organize, filter, and analyze calls across your 800.com dashboard. With recent improvements, tagging now works at the number, extension, and call level, giving you more visibility and control.

What Are Tags?

Tags are labels you apply to numbers, extensions, and calls to help categorize and analyze call activity. Common use cases include:

• Campaign tracking

• Sales vs. support calls

• Department or team routing

• Call outcomes or intent

Tags can be created manually or automatically applied when calls are completed.

How Tagging Works

Number Tags

Tags applied to a phone number are automatically inherited by calls made to that number.

Extension Tags

You can now tag extensions directly.
If extensions are disabled, you can tag the forwarding method instead.

Call Tags

When a call is completed, it is automatically tagged with:

• All tags applied to the number

• Any tags applied to the selected extension

You can also add or remove tags directly on individual calls.

Log In To Your 800.com Account

Log in to your account. Ensure you have administrative access, as only admins can changes to your account.

• If you’re not already using 800.com, sign up for an account and then log in.

How to Tag a Number

1. Go to Dashboard → Numbers

2. Select the number you want to tag

3. Add one or more tags

4. Save your changes

All future calls to that number will inherit these tags automatically.

• Your new tag will now show on your Tag dashboard.
  

  Once your Tag is added to your Tag dashboard you will be able to edit the tag name, see the amount of numbers that each tag is using, who the tag was created by and you will be able to delete tags.

How to Tag an Extension

1. Go to Dashboard > Number Management.

2. Click Call Flow.

3. Locate the Extensions Section > Toggle Extensions on.

4. Apply Tags.

5. Save your changes.

If extensions are disabled, tags can be applied to the forwarding method instead.

Viewing & Managing Call Tags

Dashboard & Timeline Visibility

All tags—whether added manually or inherited from a number or extension—are visible:

• In the Dashboard

• On the call timeline

You can remove a tag from a call even if it was inherited from the number or extension.

Filtering Calls by Tag

You can now filter calls using call tags directly in the Dashboard.

This improvement replaces the previous behavior where filtering relied on number tags (which were not visible in the dashboard and could be confusing).

Creating & Managing Tags

When you add a custom tag to a call:

• The tag is automatically created as a company-level tag

• It appears under Settings → Tags

This behavior matches how number tags already work, keeping all tags centralized and consistent.

Analytics by Tag

Analytics by Tag now uses call tags instead of number tags, providing:

• More accurate reporting

• Better insights into call outcomes and trends

• Cleaner segmentation across campaigns, teams, or call types

If you have questions during this process, you can reach out to our support team via email: support@800.com.