800.com’s Call Transcription feature automatically transcribes your recorded calls into searchable text, making it easy to review, document, and analyze your conversations.

Important Note: Call Transcription requires Call Recording to be enabled first. If Call Recording is not active for your number, you must enable it before you can use Call Transcription.

Pricing: Call transcription is an optional add-on feature between .03 - .10 /minute depending on your plan. Pro-Plan comes with 1,000 free minutes/month. *See full pricing info below.

Step 1: Log Into Your 800.com Account

Go to 800.com and log into your account with your email and password.
 

Step 2: Select the Number You Want to Transcribe

1. Click "Numbers" in the left-hand menu.
2. Find the phone number you’d like to configure.
3. Click on the number itself or select “Manage” next to it.

Step 3: Enable Call Recording (if not already enabled)

• Scroll to the Call Recording section.
• Toggle Call Recording to ON.
• Select or create a recording notice to ensure proper caller notification.
• Save your changes.

⚠ Call Recording must be enabled to activate Call Transcription.

Step 4: Enable Call Transcription

Once Call Recording is active:

• Scroll to the Call Transcription section.
• Toggle Call Transcription to ON.
• Review and agree to any additional terms if prompted.
  • Set a Welcome Greeting and/or Whisper Message if desired.

• 

Enable Welcome Greeting

• To set a Welcome Greeting, select a saved greeting from the dropdown or you can create a new greeting by clicking the blue + to the right of the dropdown.

  

Repeat Welcome Greeting

• You have the ability for the caller to repeat the Welcome Greeting that they just heard. In order to do this you will need to make sure that Extensions are ON.

  

• Once Extensions are ON, you will be able to turn on the Repeat Welcome Greeting and set it up.

  

• Choose the number of times you would like the Repeat message and extension menu to repeat.

  

• Select a confirm key for user to be able to repeat the message.

  

• Hit Save.

Enable Whisper Message

• To set a Whisper Message, select a saved message from the dropdown or you can create a new greeting by clicking the blue + to the right of the dropdown.

  

• Click Save to confirm your settings.

Step 5: Access Your Transcriptions

Once Call Transcription is enabled:

• Transcripts will be generated for all new recorded calls.
• You can view transcriptions by navigating to Inbox > Recordings.
• Each transcription is searchable, making it easy to locate specific words or topics within your recorded calls.

Step 6: Search Transcripts

Use the search bar within your inbox to find keywords or phrases from your call transcripts. This allows you to quickly locate conversations without having to listen to entire recordings.

Compliance Reminder

Call recording (and therefore call transcription) may be subject to federal, state, or local laws that require participant consent. Always ensure you are compliant with applicable regulations before enabling these features.

Pricing

Our Pro plan includes 1,000 transcribed minutes per month, when enabled, and charges 3 cents ($0.03) for every transcribed minute once the included minutes are depleted.

Our Unlimited plan allows you to enable call transcription for 3 cents ($0.03) for every transcribed minute.

Our Personal plan plan allows you to enable call transcription for 3 cents ($0.10) for every transcribed minute.

Need Assistance?

If you have any questions or need further help setting up Call Transcription, contact support@800.com.