Call recording helps ensure quality assurance, compliance, staff training, and better customer experiences by preserving a record of your phone interactions.

Step 1: Log into Your 800.com Account

Sign in at 800.com using your email and password. You’ll land on your dashboard where you can access all call-related settings.

Step 2: Set up Call Recording

• Click Numbers in the left-hand menu.

  

• Either select the box of specific number(s) you want to update > above the list of numbers select Set Call Recording.

  

• Hit the toggle to enable Call Recording.

• From the dropdown, either:
  • Select Call Recording Notice, or
  • Click the “＋” symbol to create a custom notice.
    

🎯 Tip: Many jurisdictions require that all parties are informed of the recording. Choose a notice that best suits your legal obligations.

• Once your recording notice is set, click Save o apply your settings. Your calls will now be automatically recorded.

Step 3: Access and Manage Call Recordings

Recorded calls will appear in your Inbox or Call Logs. From there, you can:

• Play recordings directly in the dashboard
• Download audio files for review or archiving
• Archive recordings to clean up your inbox 

Important: Compliance & Legal Notice

Please note:

• You are responsible for complying with all local, regional, and federal call recording laws
• Some areas require two-party consent or verbal notification prior to recording.
• Make sure your recording notice aligns with your legal obligations.

Related Features

• Call Transcriptions: Converts recordings into searchable text. Enabling transcription automatically turns on call recording.
• Call Tracking & Analytics: When paired with call recording, this provides powerful insights to optimize marketing and customer service.

Support

If you hit any snags or want to learn more about recording laws in your region, contact our support team at support@800.com or head to the 800.com Help Center.

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