Faxing

Sending Faxes:

To send a fax

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This will open a window for your to enter the necessary information and attach a file.

*Supported types (doc, docx, pdf)

 

If you have multiple fax numbers, you can select the fax number from which you would like to send using the drop-down menu on the upper left of this window. 

 

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You also have the ability of including a cover page by clicking on the "Include A Cover Page With This Fax?" box. This will expand the window to include additional inputs such as names, phone numbers, addresses, and notes. 

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You can send faxes through your inbox as well. To send a fax by this method, simply select the "Inbox" option from the column on the left of your browser window.

 

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If you have an existing fax number there will be a box you can click on in the upper right corner labeled "New Fax." Faxes must be sent in the form of an attachment. 

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Retrieving Faxes:

To retrieve voicemail, texts, and faxes you can simply select the "Inbox" option from the column on the left of your browser window. You can narrow your results by utilizing the search-bar or clicking the funnel icon to the right of the search-bar. 

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You can also view your voicemail, texts, and faxes by scrolling down while in the "Dashboard" tab. 

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Notifications:

To set up fax notifications you will need to select the “Numbers” option from the column on the left.

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From here, you can either click on the number for which you wish to edit your preferences or you can hover over the 3 dots on the right and select “Manage” from the options that appear.

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If you wish, you can label you fax number for easier identification from this screen by entering your chosen title in the input box and clicking save.

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Underneath this box, there is a "Notifications" category that can be expanded by clicking it. You will then see a box to input a notification email. This will allow your faxes to be sent to you in an email attachment. 

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Be sure to click "Save" when finished. 

 

Troubleshooting: 

Send a test fax to: 1-888-HPFAXME (8884732963)

Make a test Microsoft Word or similar file on your desktop. Populate the file with a few words. *Supported types (tiff, gif, png, jpeg, doc, xlsx, docx, jpg, xls, ppt, pdf, pcl, eps, ps, html, xml, rtf)

Login to your account and “send” the file to 8884732963.

Wait a few minutes, check the fax outbox. Make sure the file got sent successfully. Your inbox will show the status of the fax. There will be up to a five minute delay.

After the delay the status should change to reflect that it was "Delivered."

When in doubt, wait 30 minutes before escalating to support after step 3. Faxing takes time to complete.