Outbound calling
We have now added outgoing calling to our offerings. If you would like outgoing calling added to your account, please call us at 800-800-4321 or you can send an email to support@800.com.
When enabled, you can place a call at any time by clicking on the "Make A Phone Call" button on the bottom of the column on the left of your user interface.
This will open a dialer window where a call can be placed. You can use the keypad or type the number in the "Enter Number To Call" box on the top of this window. If you have multiple numbers on your account, you can use the drop down box at the bottom where it says "Call From Number" to select the number from which you wish to place the call.
You can also utilize this feature through a communication from your "Inbox" in the column on the left of the web portal. And clicking on the communication to which you would like to place a call. Otherwise, the process is the same.
There will be several icons displayed in the upper right corner. The second from the left will expand an outbound calling window.
Enter the number you wish to call in the top box where it says "Enter Number To Call."
If you have multiple numbers on your account, you can use the drop down box at the bottom where it says "Call From Number" to select the number from which you wish to place the call.
Once you have entered a telephone number to call and the number you want to call from click the "Call" button underneath and your call will be placed.
Caller ID:
*Please note that CNAM does not exist on toll free numbers. This is because toll free numbers were originally intended for inbound calling only and not for placing calls. As such, the caller ID for toll free numbers, cannot be adjusted. When placing an outbound call from a toll free number, the CallerID name will typically display as the actual number or 'TOLL FREE NUM'.
On occasion, specific carriers will display something like "scam likely" or "toll free call" instead of the toll-free number, when placing outbound calls. 800.com does not have the ability to alter what is displayed the caller ID for outbound calls, as the only information that is sent from our service is the toll-free number. The toll-free numbers are then interpreted by the receiving carrier based on information contained in their systems. There are work-arounds for these issues through various third-party sources. Here are some links to assist you:
*Certain carriers will block random toll free numbers from calling their customers. The only solution, in this scenario, would be to register your number with that specific carrier.