You can make outgoing calls directly from your dashboard or using the mobile app!

Learn more and download the mobile app HERE.

Follow below for a quick guide on making outbound calls from your desktop dashboard.

Once logged into your dashboard app, you can find the call button in your shortcuts section of the left menu. 

This will open a dialer window where a call can be placed. You can use the keypad or type the number in. If you have multiple numbers on your account, you can use the drop down box at the top where it says "Make a call From" to select the number from which you wish to place the call.

You can also utilize this feature to call someone back, through any communication in your "Inbox".  Click on the communication to which you would like to place a call, then in the upper right hand corner click the phone icon. This will open up the dialer and automatically start calling that number.

Note about Caller ID:

*Please note that CNAM does not exist on toll free numbers. This is because toll free numbers were originally intended for inbound calling only and not for placing calls. As such, the caller ID for toll free numbers, cannot be adjusted. When placing an outbound call from a toll free number, the CallerID name will typically display as the actual number or 'TOLL FREE NUM'.

On occasion, specific carriers will display something like "scam likely" or "toll free call" instead of the toll-free number, when placing outbound calls. 800.com does not have the ability to alter what is displayed the caller ID for outbound calls, as the only information that is sent from our service is the toll-free number. The toll-free numbers are then interpreted by the receiving carrier based on information contained in their systems. There are work-arounds for these issues through various third-party sources. Here are some links to assist you:

• AT&T (Hiya)

• Verizon

• T-Mobile

*Certain carriers will block random toll free numbers from calling their customers. The only solution, in this scenario, would be to register your number with that specific carrier.