Log In To Your 800.com Account

Log in to your account. Ensure you have administrative access, as only admins can changes to your account.

• If you’re not already using 800.com, sign up for an account and then log in.

Create A New Call Flow

Click "Create Call Flow"

General Settings

Choose if you would like to turn on Call Recordings and/or Call Transcriptions for this new Call Flow.

Extensions

If you are using Extensions, turn this on.

Call Forwarding

Set up the Call Forwarding for the Call Flow. This is how 800.com directs incoming calls from your 800.com number to another destination phone number.

Choose the Call Forwarding Method:

• Standard: Sends calls to one forwarding number at a time. 
• Simultaneous: Sends calls to multiple forwarding numbers at the same time.
• Sequential: Sends calls to the first forwarding number on the list.
• Geo: Geo-Routing by area code sends calls to specified phone numbers depending on the area code of the caller.
• Voicemail: Voicemail Forwarding sends calls directly to voicemail. If voicemail is not enabled, calls will not complete. 
• In-App-Calling: Send calls to your web browser and mobile device using the In-App Calling feature. You can specify which users should receive calls. By default all users will receive calls.

Enter the Forwarding Number details.

*Note: You can choose to Prevent voicemail from answering forwarded calls. This means that the voicemail that is receiving the forwarded calls will not answer.

Voicemail

Enable or Disable Voicemail > Set Voicemail Business Hours > Choose Voicemail Greeting.

• Learn How To Set Up Voicemail and How To Create A Voicemail Greeting.

Notifications

Customize how you would like to be notified when you receive New Messages or Voicemails. 

Add an Email and Phone Number for SMS notifications > Add Email and Phone Number for Voicemail Notifications.

• Learn How To Set Up Notifications.

Keywords

Set up automatic responses when customers send you a Keyword.

• Learn How To Set Up Keywords.

Auto Replies

Configure automated replies based on the time of day. 

• Learn How To Set Up Auto Replies.

Once you have completed these set ups, give your Call Flow a name > Hit Save.

Edit A Call Flow

1. Go to Call Tracking.
2. Click on the number you want to configure, or you can hover over the 3 dots on the right and select “Edit” from the options that appear.
3. In the "Edit" screen, adjust your settings accordingly.
4. Hit Save. 

Need help?

Our support team is available to assist with setup, integrations, or troubleshooting. Reach out to us at support@800.com.