The Call Analytics by Tag report allows you to analyze call performance based on tags applied to calls. Tags help you categorize calls by department, campaign, call type, lead status, or any custom classification your team uses.

This report makes it easy to measure performance across tagged call groups such as Sales, Support, or other custom categories.

How to Access Call Analytics by Tag

1. Log in to your 800.com dashboard

2. Click Call Analytics in the left navigation menu

3. Select By Tag

The dashboard will display call performance grouped by tags.

Overview of the Dashboard

The Call Analytics by Tag dashboard includes several sections to help you analyze tagged call activity.

Performance Summary Cards

At the top of the report, you’ll see key performance metrics for the selected date range:

Calls
The total number of calls associated with the selected filters and tags.

Unique Callers
The number of distinct callers.

Missed Calls
The number of calls that were not answered.

Average Duration
The average call length across tagged calls.

These summary cards provide a quick overview of overall performance.

Call Volume Chart

The chart displays call activity grouped by tag and shows:

• Unique callers

• Repeat callers

• Call volume comparison across tags

This helps you quickly identify which tagged categories generate the most engagement.

Tag Performance Table

The main table provides detailed performance metrics for each tag.

Columns include:

Tag
The tag applied to calls (for example: Sales, Support, or other custom tags).

Total Calls
Total number of calls associated with the tag.

Answered Calls
Calls that were successfully answered.

Missed Calls
Calls that were not answered.

Voicemails
Calls that resulted in voicemail.

Unique Callers
Number of distinct callers associated with the tag.

Average Duration
Average length of calls within the tag category.

This table helps you compare performance across tagged groups.

Understanding Tagged Call Performance

Tags allow you to organize and measure calls by business function or workflow.

For example:

• Sales tags can help measure lead volume and conversion opportunities.

• Support tags can help monitor service performance and response rates.

• Custom tags can track marketing campaigns, customer types, or issue categories.

By reviewing metrics such as missed calls and average duration by tag, you can identify performance gaps and optimize operations.

Using Filters to Refine Your Report

At the top of the page, you can apply filters to customize your analysis:

• Date range

• Tracking number

• Forwarding number

• Call direction

• Qualification status

• Specific tags

• Caller type (unique vs all callers)

• Call duration

• Answer status

Using filters allows you to analyze specific time periods, campaigns, or team activity.

How This Report Helps Your Business

Call Analytics by Tag helps you:

• Measure performance by department

• Track sales vs support call activity

• Monitor missed calls by tag

• Compare caller engagement across call types

• Identify operational improvements

• Evaluate tagged campaign performance

Tags provide flexible categorization that supports both operational reporting and marketing analysis.

Export Call Analytics by Tag

You can export this report for sharing or further analysis.

To export:

1. Click Export in the upper-right corner

   

2. The system will generate your report

3. You will receive the report by email once it is ready

Exports reflect your current filters and selected date range.

Best Practices for Using Tags in Analytics

To get the most value from this report:

• Use consistent tagging conventions

• Train your team to apply tags accurately

• Create tags for major departments or workflows

• Review tagged performance regularly

• Use tags alongside tracking numbers for deeper reporting

Need help?

Our support team is available to assist with questions and troubleshooting. Reach out to us at support@800.com.