The Call Analytics by Day & Time report allows you to analyze call activity based on the day of the week and hour of the day. This report helps you identify peak call periods, optimize staffing, and improve answer rates by understanding when your business receives the most calls.

You can use this report to evaluate call volume trends, missed call patterns, and caller engagement across specific days and time blocks.

How to Access Call Analytics by Day & Time

1. Log in to your 800.com dashboard

2. Click Call Analytics in the left navigation menu

3. Select By Day & Time

The dashboard will display call performance grouped by day of the week and hour of the day.

Overview of the Dashboard

The Call Analytics by Day & Time report includes several sections to help you analyze time-based performance.

Performance Summary Cards

At the top of the report, you’ll see key performance metrics for the selected date range:

Calls
The total number of calls received during the selected period.

Unique Callers
The number of distinct callers.

Missed Calls
The number of calls that were not answered.

Average Duration
The average length of calls.

These summary metrics provide a high-level overview of overall call performance.

Call Volume Chart (By Day of the Week)

The visual chart displays:

• Call volume by day of the week

• First-time calls vs repeat calls

• Trends across Sunday through Saturday

This helps you identify which days generate the highest call activity and where engagement is strongest.

Hourly Call Heatmap Table

Below the chart, you’ll find a detailed heatmap table that breaks down calls by:

• Hour of Day (12 AM through 11 PM)

• Day of the Week (Sun through Sat)

Each cell displays the number of calls received during that specific hour and day combination. Darker shading indicates higher call volume.

This heatmap helps you:

• Identify peak call hours

• Detect low-volume periods

• Compare weekday vs weekend activity

• Evaluate overnight or after-hours performance

How to Use This Report

Call Analytics by Day & Time helps you:

• Optimize staffing schedules

• Improve answer rates during peak hours

• Reduce missed calls

• Plan marketing campaigns around high-traffic times

• Identify after-hours call demand

• Evaluate call center or support coverage

For example:

• If Wednesdays show consistently high volume, you may increase staffing that day.

• If early morning hours show missed call spikes, you may adjust business hours or routing.

Using Filters to Refine Your Report

At the top of the page, you can apply filters such as:

• Date range

• Tracking number

• Forwarding number

• Account

• Call direction

• Qualification status

• Tags

• Caller type (all callers or unique callers)

• Call duration

• Answer status

Filters allow you to analyze specific departments, campaigns, or call types during certain time periods.

Export Call Analytics by Day & Time

You can export this report for further analysis.

To export:

1. Click Export in the upper-right corner

2. The system will generate your report

3. You will receive the report by email once it is ready

Exports reflect your selected filters and date range.

Best Practices

To get the most value from this report:

• Review peak call hours weekly

• Adjust staffing based on call volume trends

• Monitor missed calls by time block

• Compare first-time vs repeat caller activity

• Use the report to align marketing campaigns with high-performing days

Need help?

Our support team is available to assist with questions and troubleshooting. Reach out to us at support@800.com.