Connect 800.com with Zoho CRM to automatically send call data into your CRM, helping your team track customer interactions, manage leads, and streamline follow-up workflows.

By integrating 800.com with Zoho CRM, you can automate tasks such as creating or updating contacts, logging calls, triggering workflows, and keeping your customer records up to date. The integration can be configured using Zoho CRM Webhooks and the 800.com API or through a no-code automation platform such as Make.

Before You Begin

Before setting up the integration, make sure you have:

• An active 800.com account
• A Zoho CRM account with permission to manage workflows
• Access to your 800.com API credentials (if using the API)
• Administrator access in Zoho CRM

Step 1: Getting Started

1. Log in to your 800.com account
2. Navigate to Settings > Intregrations

3. Scroll down to the CRM & Lead Management section > select Zoho CRM

   

    

4. Click Connect Zoho CRM

   

Step 2: Connecting to Zoho CRM

1. Log in to Zoho CRM.

   

2. Allow access to Zoho CRM > hit Accept

   

3. After you hit Accept, you will be redirected to your 800.com to complete the setup for your Zoho CRM integration

Step 3: Setting Up Your Configuration

Now that you have made the connection to Zoho CRM it is time to setup your configuration.

Complete the following information:

1. Upload Trigger - Choose when to trigger the upload to Zoho CRM. 
   Tip: After Call Ends is recommended as it includes call duration and other post-call data.
   
    
2. Minimum Call Duration (Seconds) - Only upload calls if they are longer that the specified time duration. 
   Tip: Set to 0 or leave blank to upload all calls regardless of length.
   
3. Restrict To Receiving Numbers - Optionally restrict uploads to specific receiving numbers.
   Tip: Leave empty to upload calls from all receiving numbers.
   
    
4. Record Type - When a call comes in, 800.com will look for an existing record of this type.
   Note: If no existing records are found, a new one will be created.
   
    
5. Logs Calls As - Select how call information is logged in Zoho CRM.
   
    
6. Field Mapping - Map 800.com fields to your Zoho CRM fields for each entity type.
   Note: Required fields must be mapped for syncing to work.
   
   
    
7. Additional Options - This is for enriching your CRM records.
   

Once your Configuration is complete, hit Activate.

Step 4: Verify Your Connection

Under Connection > hit Verify

Once verified you will see a green message at the top of the dashboard confirming the connection is working correctly

Step 5: Editing/Deactivating Your Configuration

Editing Your Configuration

After completing your configuration if you need to make changes to your configuration, you can do so by clicking Edit.

Make any changes that you may need and then hit Update.

Deactivating Your Configuration

If you no longer need your configuration you can deactivate it.

Click Edit > scroll down to the bottom of the Configuration section and hit Deactivate.

Test Your Integration

After completing your setup:

1. Trigger your configured workflow in Zoho CRM.
2. Verify that the webhook or automation runs successfully.
3. Confirm that the expected data appears in 800.com or Zoho CRM.
4. Make any necessary adjustments to your field mappings or workflow conditions.

Example Use Cases

Integrating 800.com with Zoho CRM can help you automate a variety of business processes, including:

• Creating CRM contacts from new callers
• Logging inbound and outbound calls
• Updating lead records after customer conversations
• Triggering sales or support workflows
• Sending call data to custom CRM fields
• Notifying team members when important calls occur

Troubleshooting

If your integration isn't working as expected:

• Verify your API credentials.
• Confirm the webhook URL is correct.
• Check that your workflow rule is enabled.
• Ensure all required fields are mapped correctly.
• Review your webhook or automation logs for errors.

Still Need Help?

If you have questions during this process, you can reach out to our support team via email: support@800.com.