This guide provides step-by-step instructions for setting up the ADF XML integration with 800.com, enabling automatic delivery of lead data from your calls directly into your CRM.

Once set up, all qualified call leads are automatically formatted as ADF XML and sent directly to your CRM — streamlining your lead management workflow and ensuring timely follow-up.

Before Getting Started

Before you begin, confirm you have:

• An active 800.com account with admin access.

• An email address from your CRM that supports receiving leads in ADF XML format.

• The necessary permissions to create and manage integrations in both 800.com and your CRM.

Enabling the ADF XML Integration

Follow these steps to enable the integration:

1. In the app, go to Settings > Integrations.

   • For organizations, navigate to Organization > Global Settings > Integrations.

   • You’ll be taken to the Integrations Library.

2. Click on the ADF XML icon.
    

3. You’ll be taken to the ADF XML setup page.
    

4. Fill out the required fields:

   • Recipient Email: The email address that will receive the ADF XML lead data.

   • Vendor Name: The vendor or dealership name that will appear in your leads.

   • Provider Name: The lead source, such as “Website,” “Google Ads,” or “Facebook.”

5. Click Activate to enable the integration.

Once activated, all new calls that meet your lead criteria will be automatically sent to the specified email in ADF XML format.

Testing the ADF XML Integration

To verify that your integration is working:

1. Place a test call to your 800.com tracking number.

2. Check the configured recipient email inbox for a new ADF XML-formatted lead.

Note: There isn’t currently a “Test” button for ADF XML exports. You can test functionality by placing an actual call that meets lead criteria.

Editing the ADF XML Integration

To make changes to your existing ADF XML setup:

1. In the app, go to Settings > Integrations or for organizations, Organization > Global Settings > Integrations.

2. Click on the Manage tab.

3. Find ADF XML in the list of integrations and click the Settings icon — or click the vertical ellipsis (⋮) at the end of the row and select Edit.

4. Make the necessary changes and click Update.

   • Your new settings will be saved automatically.

Checking the ADF XML Integration Status

To verify if your integration is active:

1. In the app, go to Settings > Integrations or Organization > Global Settings > Integrations.

2. Locate the ADF XML icon in the Integrations Library.

   • No banner indicates the integration has not been enabled.

   • Active indicates the integration is currently running and sending leads.

Deactivating the ADF XML Integration

If you need to pause or remove the integration:

1. In the app, go to Settings > Integrations or for organizations, Organization > Global Settings > Integrations.

2. Click the Manage tab.

3. Find the ADF XML integration and click the vertical ellipsis (⋮), then select Delete.

   • Alternatively, from the ADF XML configuration page, click Deactivate.

4. Confirm removal by clicking Delete.

Need Help?

If you experience issues or need assistance setting up the ADF XML integration, contact our Support Team at support@800.com — we’re happy to help.