This integration enables you to automatically upload call data from 800.com directly into GoHighLevel as Contacts and Conversations. A new Contact is created for each unique caller, unless the Contact already exists in GoHighLevel. For existing Contacts, the integration creates a new Conversation linked to the Contact, including a reference to the call timeline.

Before getting started, make sure your GoHighLevel account has the necessary permissions to create and manage Contacts and Conversations. Once authenticated, you can customize how call data is synced and recorded in GoHighLevel.

Before Getting Started

Before you begin the integration, you will need to confirm you have:

• An active 800.com account with admin access.
• AGoHighLevel account with appropriate permissions.
• Access to create and manage integrations in both platforms.

Enabling the GoHighLevel Integration

In the app, select Settings > Integrations. You will be taken to the Integrations Library.

• For Organizations, go to Organization > Global Settings > Integrations.

Click the GoHighLevel icon.

Review the overview page for the GoHighLevel integration.

Click Sign In with GoHighLevel to begin the ****OAuth process.

You will be prompted to login to the CRM to continue > click Login.

💡 Note: If you are already logged in to GoHighLevel, please log out and log in again to ensure proper authentication.

Next an Install Confirmation page will display.

Review the integration details and permissions requested by the App.

1. Contacts
   • Access to read contact information
   • Access to write/update contact data
2. Locations
   • Access to read location data
3. Conversations
   • Access to write conversation data
   • Message write permissions
   • Message read permissions
4. Users
   • Access to read user information
5. Calendars
   • Access to write calendar events

Review the Conversation Provider section and select the appropriate provider type. 

Click Next to proceed with the installation.

Next, you will be presented with an account selection screen, choose the appropriate GoHighLevel sub-account to connect to.  

• Account Name: Enter or select your account name
• Sub-Account: Select from available sub-accounts (e.g., “800.com”)

Confirm your selection to continue.

The system will prompt you to select which providers you would like to install. Select the providers to install (Conversation Provider) and click Proceed.

Once connected, you will be taken to the Integrations Setup page.

Integration Setup

Sync Configuration

In the Sync Configuration section:

• Select the Contact radio button if you want it to create a new Contact for each call if the contact does not already exist.
• Select the Conversation option to store call information in the Conversation in GoHighLevel.
• Select the desired Sync Timing, whether you want the call data to be uploaded to GoHighLevel at the End of Call or Start of Call. The End of Call is recommended as it will include the call duration, and other post-call data.

Call Filtering

In the Call Filtering Options section:

• If you want all calls to be uploaded, set the Call Duration Threshold (seconds) field to 0; otherwise, enter the desired duration threshold in seconds to only upload calls that were longer than the entered threshold.
• You can limit the upload of calls to specific receiving numbers, if desired, by entering the phone numbers in the Restrict by Receiving Number field.

Data Upload Options

In the Data Upload Options section:

• Select Upload Enhanced Caller ID Information if you want to send enhanced caller ID information to GoHighLevel. Note: You must have Enhanced Caller ID enabled.
• Select Upload UTM Parameters if you want UTM parameters to be uploaded.
• Select Upload Contact Information, if you want contact information to be uploaded.

Additional Options

In the Additional Options section:

• Select Call Recordings in Conversations to save call recordings to Conversations.

Once you have set your configuration, click the Activate Integration button. 

• This will save your configuration settings and start uploading call data to GoHighLevel, based on your configuration.

Once activated, a summary page of your settings will display.

Verifying Data Synchronization

After configuration, navigate to your GoHighLevel account > Contacts to verify that 800.com contacts have been synchronized.

You should see contacts with:

• Names imported from your 800.com system.
• Phone numbers with proper formatting.
• Email addresses where available.
• Created date showing when the contact was first added.
• Last Activity timestamps showing recent interactions.

Reviewing Contact Details and Activity

Click on any synchronized contact to view detailed information

The contact record will include:

• Contact Information: Complete contact details including name, phone, email.
• Contact Source: Shows the contact originated from 800.com integration.
• Contact Type: Configured based on your GoHighLevel settings.
• Activity Timeline: Complete history of all interactions.
• Call Records: Detailed call logs with:
  • Call duration and timestamps.
  • Call direction (inbound/outbound).
  • Call recordings (if enabled).
  • Call outcomes and notes.
• Conversation History: Threaded conversations showing call sequences.
• Additional Information: Any custom fields mapped from 800.com.

Checking the GoHighLevel Integration Status

In the app, select Settings > Integrations.

• For Organizations, go to Organization > Global Settings > Integrations.

Locate the GoHighLevel Integration icon in the Integrations Library. You will see one of the following statuses:

• No banner – Integration is not enabled.
• Active – Integration is currently active.
• Failed – There is an issue with the connection. Check your GoHighLevel access.

Deleting the GoHighLevel Integration

In the app, select Settings > Integrations.

• For Organizations, go to Organization > Global Settings > Integrations.

Click the Manage tab.

Locate the GoHighLevel Integration, click the vertical ellipsis > select Delete. Or click on the GoHighLevel integration icon to access the configuration page > click Deactivate Integration.

Confirm removal by selecting Delete again.

Need help?

Our support team is available to assist with setup, integrations, or troubleshooting. Reach out to us at support@800.com.