The Zapier integration allows you to connect your 800.com account with thousands of apps and automate workflows without writing code. Once connected, you can trigger actions based on 800.com events (like inbound calls or SMS) and take actions in other tools such as CRMs, messaging apps, spreadsheets, and more.

What You Can Do With Zapier + 800.com

With this integration, you can automate tasks such as:

• Create records in your CRM when a new call comes in

• Post call details to team channels or project boards

• Log calls or call summaries in spreadsheets

• Trigger SMS follow-ups

• Update contact records based on call outcomes

These workflows (“Zaps”) help reduce manual work and keep your tools in sync.

Before You Begin

To use the Zapier integration you will need:

• An active 800.com account

• A Zapier account

• Relevant permissions to manage integrations in both systems

Enable Zapier Integration

1. Log in to the 800.com app.

2. Go to Settings → Integrations.

3. Find Zapier in the list of integrations.

   

4. Select Enable or Connect.

5. You’ll be redirected to Zapier (if not already logged in).

6. Allow Zapier to access your 800.com account when prompted.

Your integration is now connected and ready to be used in Zapier workflows. Once the connection is complete, the Zapier integration will display an Active status in the Integrations list.

Note: If you do not see Zapier listed, your account may not have permission. Contact your administrator.

Create a Zap Using 800.com

Once connected, you can build Zaps that use 800.com triggers. Here’s how:

1. Open your Zapier dashboard.

2. Click Trigger.

3. Under Trigger, search for and select 800.com.

4. Choose a trigger event (example: New Call, Call Completed, New SMS).

5. Connect your 800.com account if prompted.

6. Test the trigger to confirm data is coming through.

7. Under Action, choose the app you want to connect (e.g., Google Sheets, HubSpot, Slack).

8. Map fields from 800.com to the destination app.

9. Save and Turn On your Zap.

Once enabled, Zaps will run automatically based on the criteria you set.

Common 800.com Triggers

Examples of triggers you can use with 800.com:

• New Call – Fires whenever a call starts

• Call Completed – Fires when a call ends

• New SMS – Fires when a text message is received

• Call Outcome – Trigger based on a specific outcome

Available triggers may vary based on your plan and configuration.

Test Your Zaps

To ensure your workflows run as expected:

1. Make a test call or send a test SMS.

2. In Zapier, run a trigger test.

3. Confirm the action runs and data appears in the connected app.

If the test fails, confirm that your 800.com account is connected and that the trigger conditions match your test data.

Managing the Zapier Integration

Edit Your Integration

1. Go to Settings → Integrations in 800.com.

2. Find Zapier and select Edit or Manage.

3. Update your settings as needed.

Changes will reflect the next time a Zap runs.

Disconnecting Zapier

If you need to disconnect:

1. Go to Settings → Integrations in 800.com.

2. Find Zapier, then select Disconnect.

3. Confirm that you want to remove access.

Disconnecting will stop all Zaps that rely on this connection.

Troubleshooting Tips

• If Zap triggers are not firing, check that the 800.com trigger event has occurred and that your Zap is On.

• Ensure Zapier has access to your 800.com account (re-authenticate if needed).

• Check any filters or conditions in Zapier that might prevent the Zap from running.

Need Help?

For additional support:

• Visit the Zapier Help Center

• Contact 800.com Support directly from the app

• Provide details about which trigger/action you are configuring

Related Articles

• How to Integrate 800.com With Slack

• 800.com Integrations Library

• Using 800 Intelligence with Zapier Workflows (if available)