The Make integration lets you connect your 800.com account with thousands of other tools and build automated workflows without writing code. Using Make, you can trigger actions based on events in 800.com (like calls starting or completing), manipulate data, and automate complex business processes across your tech stack.

What You Can Do With Make + 800.com

With this integration, you can automate tasks such as:

• Send call or SMS data to other apps (e.g., CRMs, Sheets)

• Trigger automated alerts in communication tools

• Build visual workflows that connect 800.com with third-party systems

• Sync call events with project management, marketing, and analytics platforms

• Save time by automating repetitive processes

Make’s visual workflow builder allows you to chain multiple triggers, actions, and logic steps in a single scenario.

Before You Begin

To use the 800.com + Make integration, ensure you have:

• An active 800.com account

• A Make account

• Permissions to manage integrations in both 800.com and Make

Enable Make Integration in 800.com

1. Log in to your 800.com dashboard.

2. Go to Settings → Integrations.

3. Locate Make in the list of available integrations.

   

4. Select Enable or Connect.

After connecting, the status will display Active in your integrations list.

If Make does not appear, contact your administrator to confirm permissions.

How to Build an Automation (Scenario) in Make

Once the integration is enabled, you can build an automation scenario that uses 800.com triggers and actions.

Step-by-Step

1. Open your Make dashboard.

2. Click Create a new scenario.

3. In the scenario editor, click the “+” to add your first module.

4. Search for and select 800.com as the app.

5. Choose a trigger (event that starts your workflow), such as:

   • Watch Call Started (fires when a call begins)

   • Watch Call Completed (fires when a call ends)

6. Authorize your 800.com account if prompted.

7. Add additional modules for the apps you want to connect (e.g., Google Sheets, Slack, CRM).

8. Configure how data from 800.com should pass into those apps.

9. Save your scenario and run it to test the workflow.

Common Make Triggers & Actions

Supported 800.com triggers include:

• Watch Call Started – Fires when a call begins

• Watch Call Completed – Fires when a call ends

You can combine these triggers with modules from hundreds of other apps supported in Make to build powerful automation sequences.

Test Your Workflow

To confirm your automation works:

1. Simulate a call or relevant event in 800.com.

2. In Make, run your scenario manually or wait for the trigger to occur.

3. Check that the connected app receives the expected data.

If the data is not appearing, ensure your trigger conditions and data mapping are correct.

Managing the Make Integration

Edit Your Integration

1. In 800.com, go to Settings → Integrations.

2. Find Make and select Manage.

3. Update settings as needed — changes will take effect the next time your scenario runs.

Disconnect Make

If you need to remove the integration:

1. Go to Settings → Integrations in 800.com.

2. Select Disconnect next to Make.

3. Confirm the action.

Disconnecting stops any Make scenarios that depend on the integration from receiving 800.com data.

Troubleshooting Tips

• If your scenario isn’t triggering, confirm the trigger event occurred in 800.com.

• Re-authenticate your Make connection if errors persist.

• Check field mapping between 800.com and the app receiving data.

• Ensure your Make scenario is turned on.

Need Help?

If you’re having issues setting up or using the integration:

• Contact 800.com Support within the app or via email

• Visit the Make Help Center for documentation on building scenarios

Support can help troubleshoot connection problems and provide guidance on scenario configuration.