Why Register Your Toll-Free Number?

Registering your toll-free number is required to:

• Ensure consistent SMS delivery

• Avoid message filtering or blocking by carriers

• Build trust and legitimacy with recipients

• Comply with telecom industry regulations in the U.S. and Canada

What You’ll Need

Before starting, make sure you have:

• An active 800.com toll-free number

• Your business name and website

• Contact details for your company (email, address, phone)

• An explanation of how you intend to use SMS (e.g., appointment reminders, marketing messages, alerts)

Step-by-Step: How to Register Your Number

Step 1: Log into Your 800.com Account

1. Go to 800.com and log in to your dashboard.

2. Navigate to Numbers and select the toll-free number you wish to register.

Step 2: Begin the Registration Process

1. Click Settings next to the number.

2. Select SMS Settings.

3. You’ll see an option labeled “Register for SMS Use” — click it to begin.

Step 3: Fill Out the Registration Form

Complete the required details:

• Business Info: Name, address, and website

• Contact Info: Primary contact name, email, and phone number

• Message Use Case: Describe the types of messages you’ll be sending (e.g., customer support, promotions, alerts)

• Consent & Opt-In Info: Explain how customers provide consent to receive SMS from you

Be as clear and accurate as possible to avoid delays in approval.

Step 4: Submit for Review

• Once the form is complete, click Submit.

• Our compliance team will review and file your request with the appropriate messaging carriers.

How Long Does It Take?

• Typical approval time is 5–10 business days.

• We’ll notify you via email once your number has been approved.

Important: You should not send SMS messages from a toll-free number until registration is complete.

After Approval

Once approved, your toll-free number will be officially registered, and you can start sending SMS with confidence.

• Ensure your SMS messages follow opt-in and content guidelines

• Use the Auto-Reply and Keyword Features in your 800.com dashboard to enhance your SMS communications

Need Help?

Our support team is happy to walk you through the process. Email: support@800.com