Managing numbers

When logged in you will see a column on the left side of your screen. You can access your preferences by selecting the categories shown in this column. For number management, you will need to select the “Numbers” option.

mceclip0.png

From this screen, you can view your numbers status, see whether call recording is enabled, see if SMS messaging is enabled, and see what forwarding option and number you have configured for a particular number. The status indicates whether a number is active or disabled.

 

Disable Number(s):

In certain instances, a user may wish to temporarily or permanently disable a number but retain it. To do this, you can hover over the 3 dots on the right and select “Pause” from the options that appear.

mceclip0.png 

Delete Number(s):

From this same menu, you have the ability to delete numbers from your account as well. To do this, you can hover over the 3 dots on the right and select “Delete” from the options that appear.

mceclip1.png 

Enable SMS Messaging:

To utilize our SMS feature, you must have a plan which includes SMS messaging. Currently the capable plans include Personal Monthly/Yearly, Unlimited Monthly/Yearly, or Pro Monthly/Yearly. If you are enrolled in one of these plans, you can enable or disable SMS messaging with the SMS toggle on this screen. This feature will be enabled by default when an account is opened with one of these plans. 

 mceclip2.png

Port Number(s):

You can now arrange to have a number transferred (ported) to your 800.com service directly from your dashboard. To initiate this process, click on the "Port Number" option on the upper right of the screen and fill in the necessary information. For more information please visit our port instructions page. 

 mceclip4.png

Purchase Number(s):

All of 800.com's current plans include one toll free number, one local number, and one fax number with the exception of our Pro plan which includes 5 toll free numbers. If you do not have one of the 3 you can click the "Purchase Numbers" option on the top right of the page. This will open a box that lets you select what type of number you are adding. If you're adding a toll free number you can use the search bar to narrow your results. If you're looking to add a local number, you can search by area code to see what is available. If you are looking to add a fax, you will be presented with available options. 

If you are enrolled in our Unlimited Monthly/Yearly or Pro Monthly/Yearly plans, you have the ability to purchase additional toll free numbers. If you wish to purchase additional toll free numbers for an account with a different plan, you will need to contact customer service at 800-800-4321 or email us at support@800.com.

mceclip5.png

 *Note: There will be no additional charge to add numbers that are included in your plan. 

 

For call recording and to update forwarding and voicemail settings, you can either click on the number for which you wish to edit your preferences or you can hover over the 3 dots on the right and select “Manage” from the options that appear.