FAQs

Do you offer service for international callers?

Can I bring my existing number to 800.com?

Is there a fee to transfer my existing numbers to 800.com?

What is a Letter of Authorization (LOA)?

Can I transfer my numbers to another service provider?

Will my phone number be offline during the transfer?

Can I route my number to another toll-free number?

Can I have multiple numbers on the same account?

Is there a charge for transferring my 800.com number to a different provider?

How do I add a fax number to my account?

Does the "unlimited" plan have any restrictions?

How do I reset or change my password?

How do I change the email address or username?

How will I know when someone is calling my 800.com line?

How can I reactivate my account?

How do I troubleshoot outgoing faxing?

How do I setup SMS notifications for voicemail messages?

What are the customer service hours of operation?

Will you sell or share my information with others?

Toll-Free Directory Assistance

Is 800.com HIPAA compliant?

What is your privacy policy?