800.com offers flexible business phone plans designed to grow with your business—from solopreneurs and startups to established teams. Choose from Startup, Small Business, and Complete plans, each including powerful calling, messaging, AI, and collaboration features to help you communicate more effectively.

✨ All plans include a 30-day money-back guarantee and save 15% when you choose annual billing. ✨​

Note: The pricing and plan details in this article apply to new 800.com plans started on or after June 25, 2026. If you started your 800.com plan before June 25, 2026, your pricing and included features may differ.

Looking for AI Agent pricing? See our AI Agents Pricing guide.

Plan Options

Startup Plan

• Monthly: $23

• Yearly: $19/month ($228/year)

• Includes:

  • 1 business number

  • 1,000 minutes per month

  • 120 SMS messages per month

  • 1 user

  • 1 extension

• Included Features:
  • Call Forwarding
  • Call Routing to Extension + Greeting (Auto-Attendant)
  • Call Recording
  • Voicemail + Transcriptions
  • Basic Call Analytics
  • SMS Messaging + Campaigns
  • Auto-Replies
  • Contact Management
  • Dashboard + Mobile App
  • CRM Integrations
  • Zapier / Make Integrations
  • Slack Integrations
  • Looker Integrations
  • Call Tracking
  • Number Porting (Port in your number)

• Overage Charges:

  • $0.06 per additional minute

  • $0.06 per additional SMS message

• Optional Charges (Add-Ons):
  • Call Transcriptions = $0.10 per minute
  • 800 Intelligence AI = $0.10 per minute
  • Enhanced Caller ID = $0.15 per minute

Small Business Plan

• Monthly: $59

• Yearly: $49/month ($588/year)

• Includes:

  • 3 business numbers (toll-free or local)

  • Unlimited minutes
    *Unlimited minutes are subject to our Fair Usage Policy.

  • 500 SMS messages per month

  • 3 users

  • 3 extensions

• Included Features:
  • Call Forwarding
  • Call Routing to Extensions + Custom Greetings (Auto-Attendant)
  • Call Recording
  • Voicemail + Transcriptions
  • Advanced Call Analytics
  • SMS Messaging + Campaigns
  • Auto-Replies
  • Contact Management
  • Dashboard + Mobile App
  • CRM Integrations
  • Zapier / Make Integrations
  • Slack Integrations
  • Looker Integrations
  • Call Tracking
  • Number Porting (Port in your number)

• Overage Charges:

  • $0.04 per additional minute

  • $0.04 per additional SMS message

  • $0.04 per transcribed minute​

• Optional Charges (Add-Ons):
  • Call Transcriptions = $0.04 per minute
  • 800 Intelligence AI = $0.04 per minute
  • Enhanced Caller ID = $0.10 per minute

Complete Plan

• Monthly: $119

• Yearly: $99/month ($1,188/year)

• Includes:

  • 5 business numbers (local, toll-free, or vanity)
  • 1,000 included minutes
  • Unlimited users
  • Unlimited extensions
  • 1,000 SMS messages/month
  • 1,000 Call Transcription minutes
  • 1,000 800 Intelligence™ minutes
  • 500 Enhanced Caller ID calls
  • 500 AI Agent minutes
  • AI Receptionist
  • Appointment Booking
  • Lead Qualification
  • Customer Service AI Agents

• Included Features:

  • Call Forwarding
  • Call Routing to Extensions + Custom Greetings (Auto-Attendant)
  • Call Recording
  • Voicemail + Transcriptions
  • Advanced Call Analytics
  • SMS Messaging + Campaigns
  • Auto-Replies
  • Contact Management
  • Dashboard + Mobile App
  • CRM Integrations
  • Zapier / Make Integrations
  • Slack Integrations
  • Looker Integrations
  • Call Tracking
  • Number Porting (Port in your number)

• Optional Charges (Add-Ons):
  • Call Transcriptions = $0.04 per minute
  • 800 Intelligence AI = $0.04 per minute
  • Enhanced Caller ID = $0.10 per minute

Included Features (All Plans)

• Desktop & Mobile Apps

• VoIP / Wi-Fi Calling

• Call Forwarding (Standard, Sequential, Simultaneous)

• Business Greetings & Extensions

• Fax Number

• Call Recording

• Business Texting

• Call Analytics

• API and Webhook Access

• Voicemail Boxes & Transcription

• Call Screening

• CRM Integrations
• Zapier / Make Integrations
• Slack Integrations
• Looker Integrations
• Call Tracking
• Number Porting (Port in your number)​

Additional Information

• No long-term contracts: You can cancel anytime.

• No setup or activation fees: There are no hidden charges.

• Number Porting: You can transfer your existing toll-free number to 800.com at no additional cost.

• Vanity Numbers: Custom vanity numbers are available and may take 3-5 days to activate.

• Customer Support: Available Monday to Friday, 9 AM–6 PM Eastern Time.​

For more details or to sign up, visit the 800.com Plans Page.

Plan Overview

Core Plans

We offer 3 main plans depending on your expected usage. All of these plans are offered on a monthly or yearly billing cycle, with a 15% discount offered if you choose to be billed annually. The annual option will be selected by default as it provides the most value. If you would prefer to be billed monthly, be sure to click this option on the Plans and Pricing selection page. These plans also include the use of Auto Attendant (Extensions), call recording, Texting/SMS, Voicemail service and much more. 

All pricing is USD

Startup Plan

This plan is our most common and ideal for users with low and predictable usage. 

• Includes 1 business number and 1,000 minutes per month for $23 per month, prior to taxes and fees, or ($19/mo)$228 per year, prior to taxes and fees, if you choose the annual option.
• Every minute over 1,000 would be charged at $0.06, prior to taxes and fees whether you select the monthly or annual option. Your toll-free number, local number, and fax would all draw from the same pool of included minutes.
• If more than one telephone number is required, there would be a $15 charge per month, prior to taxes and fees, for every additional number (see Purchasing Numbers for more details).
• 120 SMS messages are included monthly. Any SMS messages over 120 are billed at $0.06, prior to taxes and fees.
• Call Transcriptions are also available at $0.10 per transcribed minute, prior to taxes and fees.
• 800 Intelligence AI is also available at $0.10 per transcribed minute, prior to taxes and fees.
• Enhanced Caller ID is also available at $0.15 per transcribed minute, prior to taxes and fees.

Small Business Plan 

This plan is intended for call forwarding to one person and not for multiple recipients or call center use as detailed in our Reasonable Use Policy under our Terms and Conditions.

• Includes 3 business numbers (toll-free or local) for $59 per month, prior to taxes and fees, or ($49/mo)$588 per year, prior to taxes and fees, if you choose the annual option.
• This plan is intended for call forwarding to one person and not for multiple recipients or call center use as detailed in our Reasonable Use Policy under our Terms and Conditions. If your usage turns out to be outside of this scope, your plan will be changed to one of our per-minute offerings.
• If more than one telephone number is required, there would be a $15 charge per month, prior to taxes and fees, for every additional number (see Purchasing Numbers for more details).
• 500 SMS messages are included with this plan. Every SMS message sent above 500 is billed at $0.04, prior to taxes and fees.
• Call Transcriptions are also available at $0.04 per transcribed minute, prior to taxes and fees.
• 800 Intelligence AI is also available at $0.04 per transcribed minute, prior to taxes and fees.
• Enhanced Caller ID is also available at $0.10 per transcribed minute, prior to taxes and fees.

Complete Plan

This plan is ideal for companies, agencies, brands, call centers, and larger call volume customers needing 5 or more extensions, large amount of numbers, and/or call tracking capabilities. 

• Includes 5 numbers for $119 per month, prior to taxes and fees, or ($99/mo)$1,188 per year, prior to taxes and fees, if you choose the annual option.
• 1,000 SMS messages are included monthly. Any SMS messages over 1,000 are billed $0.04, prior to taxes and fees.
• This plan includes 1,000 Transcribed minutes and bills $0.03, prior to taxes and fees, for every transcribed minute over 1,000.
• If more than five telephone numbers are required, there would be a $2 charge per month, prior to taxes and fees, for every additional number (see Purchasing Numbers for more details). 
• Advanced Call Tracking capabilities such as Dynamic Number Insertion (DNI), tracking by marketing & advertising sources, and integrations with Google Ads, Microsoft Advertising, Meta/Facebook/Instagram, Google My Business, Zapier, Make and more. 
• Call Transcriptions are also available at $0.04 per transcribed minute, prior to taxes and fees.
• 800 Intelligence AI is also available at $0.04 per transcribed minute, prior to taxes and fees.
• Enhanced Caller ID is also available at $0.10 per transcribed minute, prior to taxes and fees.

Additional Options

We offer custom plans to cater to a wide variety of specific needs (e.g. extremely high usage). If you believe you have additional requirements that are not met with our main plans you will need to open an account with one of the available offerings and contact support at 800-800-4321 or email us at support@800.com.

Still Have Questions?

If you have questions during this process, you can reach out to our support team via email: support@800.com.