How to Add Call Tracking to Google My Business

Tom English
Tom English
  • Updated

Create a Tracking Number for your Google My Business

  1. Log in to your 800.com Account
  2. Go to Numbers in the left navigation
  3. Click Get More Numbers
  4. Select Basic Use
  5. Pick a Number Type (Toll-free, Vanity, or Local)
    1. Once you select a number type, you will be shown a pool of potential numbers to choose from
  6. Choose your Tracking Number
  7. Name your new tracking number "Google My Business"
  8.  Input the number you want to forward calls to in the Forwarding Number field
  9. Click Activate Number

Add Your New Tracking Number to Google My Business 

  1. Log into Google My Business
  2. Click on the Pencil icon associated with your business in your Google Business Profile Manager
  3. Locate your business Phone Number in Contact Information and click the Pencil Icon to edit the number
  4. Use your new tracking number for Primary phone
  5. Select +Add phone number and use your main number as an additional phone number
  6. Click Save

Add UTM Parameters to your link in Google My Business to Identify Source Traffic

  1. Navigate to Website in Google My Business (under the Number section from before)
  2. Click the Pencil icon to edit
  3. Add the UTM parameters "?utm_campaign=GoogleMyBusiness" to the current URL
  4. Click Save 

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