Overview

800.com allows you to export Call Analytics data so you can analyze performance, share reports with your team, or import call data into external systems such as spreadsheets, CRM platforms, or reporting tools.

Exporting your call data provides access to detailed metrics including call volume, caller activity, duration, answer status, and attribution data.

How to Export Call Analytics Data

Follow these steps to export your Call Analytics report:

1. Log in to your 800.com account

2. From the left navigation menu, click Call Analytics

3. Select the report you want to export, such as:

   • By Number

   • By Source

   • By Tracking Pool

   • By Day & Time

   • By Unique Callers

4. Use the filters at the top of the page to adjust your report, including:

   • Date range

   • Tracking number

   • Tracking pool

   • Caller type

   • Call duration

   • Answer status

5. Click the Export button in the upper-right corner of the dashboard.

   

   • After clicking Export, you will see a notification confirming that your report is being generated.

   • Once the export is ready, the report will be sent to your account email address.

     

   Example notification:
   "You'll receive this report by email as soon as it is ready."

Where is My Exported Report?

After you click Export, your report is generated in the background and sent to your account email address.

What to expect

• You will see a confirmation notification in the app indicating that the export is in progress.

• Once ready, the report will be delivered to the email address associated with your 800.com account.

• Delivery time may vary depending on the size of the report and date range selected.

If you don’t see your report

Check the following:

1. Check your email inbox
Look for an email from 800.com with your exported report attached or available for download.

2. Check your spam or junk folder
Sometimes export emails may be filtered incorrectly.

3. Confirm your account email address
You can verify your email by going to:
Settings → Account

4. Wait a few minutes for larger reports
Reports covering longer date ranges or high call volumes may take longer to generate.

Export Tips

• Apply filters before exporting to reduce file size and get more relevant data

• Use shorter date ranges for faster export delivery

• Exported reports include the same data visible in your Call Analytics dashboard

What Data is Included in the Export

Exported reports may include:

• Tracking Number

• Total Calls

• Answered Calls

• Missed Calls

• Voicemails

• First-time Callers

• Unique Callers

• Call Duration

• Call Date and Time

• Call Status

Depending on your configuration and integrations, export data may also include attribution and campaign-related information.

Common Use Cases for Exporting Data

Exporting Call Analytics data is useful for:

• Marketing performance analysis

• Campaign reporting

• Conversion tracking and attribution analysis

• CRM imports

• Internal reporting and forecasting

• Identifying missed call opportunities

Best Practices

For accurate reporting:

• Apply filters before exporting to export only relevant data

• Export reports regularly to track trends over time

• Use exported data to compare campaign performance and optimize marketing efforts