Once a port request has been submitted, you can open an individual request to view detailed information about the port, track progress by carrier, manage numbers, and contact support if needed.

Accessing Port Request Details

From the Port Requests page, select any port request by:

• Clicking the table row, or

• Selecting the request name

This opens the Port Request Details view.

Port Request Overview

At the top of the port request details page, you’ll see a high-level summary of the request.

Overview Information

• Breakdown

  • For a single carrier: displays the carrier name

  • For multiple carriers: displays the number of carriers included

• Created
  Displays the date and time the port request was created in the following format:
  Month DD, YYYY @ HH:MM AM/PM Timezone
  (Example: July 31, 2025 @ 9:52 PM ET)

• Number Type(s)
  Shows whether the request includes Local, Toll-Free, or both.

• Requested By
  The name of the user who submitted the port request.

• Person Authorizing Port
  The name entered when submitting the Letter of Authorization (LOA).

Port Breakdown Section

The Breakdown section provides visibility into the progress of the port request across all carriers.

Overall Breakdown

• Displays the total number of phone numbers included in the request

• Shows a breakdown of:

  • Numbers Complete

  • Numbers Pending

• If multiple carriers are involved, totals are also shown per carrier

You can select:

• Total numbers

• Numbers complete

• Numbers pending

to view a list of numbers per carrier in a slideout panel.

Number List Slideout

From the slideout panel, you can:

• View the list of numbers for the selected carrier

• Copy the list of numbers

• Export the list of numbers

• Select Manage Numbers to navigate to:

  • Account-level Number Management, or

  • Organization-level Number Management
    (based on where the port request was accessed)

By Carrier Breakdown

Each carrier included in the port request has its own detailed breakdown section.

Carrier Details

• Carrier / RespOrg

  • Displays the carrier name

  • For Toll-Free numbers with multiple RespOrgs, they appear as RespOrg1, RespOrg2, etc.

• Country

• Number Type

  • Local and/or Toll-Free

• PIN Number (Local numbers only)

  • Displays **** if a PIN was entered during the port request

  • Allows you to add or edit the PIN if it was missing or incorrect

Porting Documentation

• Required Porting Documents

  • Displays the LOA (Letter of Authorization) status

• Supporting Documents

  • Allows you to upload additional supporting documentation

Estimated Completion

• Earliest Estimate

  • Displays the estimated date the port is expected to complete

Status & Next Steps

Each carrier breakdown displays a Status & Next Steps section with a public-facing description of the port’s current state.

Possible Statuses

• Submitted
  Your order has been received and is being processed by the losing carrier. Please allow up to 72 business hours for a response.

• Pending Carrier Approval
  Your order has been sent to the losing carrier for approval. Please allow up to 72 business hours for the losing carrier to reply.

• FOC (Firm Order Commitment)
  Your current (losing) service provider has approved the order.

• Pending Documents
  We need additional documentation to proceed. For assistance, please contact Customer Support.

• Missing Requirements
  Some requirements for your order are missing. For assistance, please contact Customer Support.

• Requested Supplement
  Your order changes have prompted a new Local Service Request (LSR), which has been sent to the losing carrier for approval. Please allow up to 72 business hours.

• Requested Cancel
  We are working with the losing carrier to cancel your port request. Please allow up to 24 business hours.

• Canceled
  Your port request has been canceled and the related phone numbers will not be moved.

• Complete
  Your port request has been successfully completed.

• Exception
  An error has been identified with your order. For assistance, please contact Customer Support.

• Snapback
  Your ported number has been returned to its original carrier due to an error or system issue. For assistance, please contact Customer Support.

Contacting Customer Support

You can contact support directly from the port request details page.

How It Works

1. Select the Support icon

2. A modal opens allowing you to send a message to support

3. Submit your message

When submitted, a Zendesk ticket is automatically created with:

• Subject: Port Request Assistance

• Details: Account Name, CSID, and your message

Key Things to Know

• Each carrier is tracked independently within a port request

• Number lists can be copied or exported per carrier

• PINs can be updated for local numbers

• Documentation status is visible at all times

• Support can be contacted directly from the request

Need Help?

If you have questions or need assistance, reach out to our support team by email: support@800.com.