Overview

Forwarding calls from your existing business or mobile phone number to your 800.com number lets you keep the number your customers already know while unlocking powerful business calling features.

Whether you're using a mobile phone, landline, VoIP system, or another business phone service, call forwarding lets you decide how and when calls are routed to 800.com.

Whether you want AI Agents to answer your calls or simply want access to advanced features like IVR, Enhanced Caller ID (ECID), call recording, transcriptions, and 800 Intelligence, call forwarding makes it possible—without changing your existing phone number.

Common Use Cases

Call forwarding gives you the flexibility to use 800.com in the way that works best for your business. Whether you want every call handled by 800.com or simply need backup coverage when you're unavailable, there are several ways to use call forwarding.

Here are a few common ways businesses use call forwarding with 800.com:

• Answer every call with 800.com by forwarding all incoming calls to your 800.com number. This allows you to take advantage of features like AI Agents, IVR, Enhanced Caller ID (ECID), call recording, transcriptions, and 800 Intelligence.
• Have 800 AI Agents answer your missed mobile calls. Let your mobile phone ring first, and if you don't answer, automatically forward the call to your 800.com number. Your AI Agent can answer questions, capture leads, schedule appointments, or take a detailed message instead of sending callers to voicemail.
• Provide after-hours coverage by forwarding calls to your 800.com number outside of business hours. This works similarly to a traditional answering service while giving callers access to AI Agents and your business phone features.
• Continue answering calls yourself using the 800.com mobile app. Even when calls are forwarded to your 800.com number, you can answer them from the app whenever you're available.

Before You Begin

Before setting up call forwarding, make sure you have:

• An active 800.com account
• An active 800.com phone number
• Access to the call forwarding settings for your mobile carrier or phone provider

Tip: Every phone provider offers different forwarding options. The exact setup steps may vary depending on your carrier or business phone system.

Choose Your Call Forwarding Option

Most providers support one or more of the following forwarding options.

Forward All Calls

Forward every incoming call to your 800.com number.

This option is ideal if you want every incoming call to flow through 800.com so you can take advantage of features like AI Agents, IVR, Enhanced Caller ID (ECID), call recording, transcriptions, and 800 Intelligence.

Your customers continue calling the same phone number they've always used, while 800.com handles the call behind the scenes.

Forward Missed Calls

Want to answer calls yourself—but never miss a customer when you can't?

Enable Missed Call or No Answer Forwarding through your mobile carrier or phone provider.

With this option:

1. Your phone rings first.
2. If you answer, the call stays with you.
3. If you don't answer, the call is automatically forwarded to your 800.com number.
4. 800 AI Agents can answer the call, answer common questions, capture leads, schedule appointments, or take a detailed message on your behalf.

This is a great option if you want backup coverage without changing the way you normally answer calls. It ensures your callers always reach a live response—even when you can't answer your mobile phone.

Tip: You can also answer calls using the 800.com mobile app, giving you another way to stay connected while taking advantage of 800.com's business features.

Forward After-Hours Calls

Need coverage outside of business hours?

Many businesses manually enable call forwarding at the end of the day and disable it when they reopen.

This setup provides after-hours coverage similar to a traditional answering service while allowing 800 AI Agents to answer calls using your configured 800.com business phone features, including:

• Answer calls after hours
• Capture leads
• Schedule appointments
• Answer common customer questions
• Record and transcribe calls
• Generate AI-powered call summaries with 800 Intelligence

Example: Forward Mobile Calls to 800.com

Many mobile carriers support call forwarding, allowing you to forward all calls, missed calls, or busy calls to your 800.com number. This makes it possible for 800 AI Agents to answer calls from your existing mobile number without requiring you to publish a new phone number.

For example, Verizon supports the following forwarding options:

Example: To forward all calls to your 800.com number (555) 800-1234, dial:

*725558001234

Note: Dial codes vary by mobile carrier. Check with your carrier for the correct call forwarding codes if you're not using Verizon.

iPhone Users

If you're forwarding missed calls from an iPhone, be sure to turn off Live Voicemail.

When Live Voicemail is enabled, your iPhone may answer the call before it has a chance to forward it to your 800.com number.

To disable Live Voicemail:

1. Open Settings.
2. Tap Apps.
3. Tap Phone.
4. Select Live Voicemail.
5. Toggle Live Voicemail Off.

Setting Up Call Forwarding

The exact steps depend on your phone provider or mobile carrier.

In general:

1. Open your provider's Call Forwarding settings.
2. Choose when you want calls forwarded:
   • All Calls
   • Missed or No Answer Calls
   • Busy or Unavailable Calls
3. Enter your 800.com phone number as the forwarding destination.
4. Save your changes.
5. Place a test call to confirm forwarding is working correctly.

Frequently Asked Questions

Can I still answer my own calls?

Yes. If you're using Missed Call Forwarding, your phone rings first. If you answer, the call stays with you. If you don't, the call is forwarded to your 800.com number.

You can also answer calls directly through the 800.com mobile app.

Do I have to change my business phone number?

No. Your customers continue calling your existing business or mobile number. Call forwarding simply routes those calls to your 800.com number, allowing you to use 800.com's business calling features without changing your published phone number.

Can I turn call forwarding on and off?

Yes. Most carriers allow you to enable or disable call forwarding whenever you need it. This makes it easy to use 800.com only during business hours, after hours, while you're away, or during busy periods.

Benefits of Forwarding Calls to 800.com

Forwarding calls lets you keep the phone number your customers already know while unlocking the powerful business phone features available with 800.com. Whether you're looking to answer every call, provide after-hours coverage, or simply make sure missed calls don't go unanswered, forwarding calls to 800.com gives you the flexibility to choose how your business stays connected.

Benefits include:

• Never miss an important customer call
• Let AI Agents answer when you're unavailable
• Continue answering calls using the 800.com mobile app
• Route callers with IVR
• View Enhanced Caller ID before answering
• Record and transcribe conversations
• Capture AI-powered insights with 800 Intelligence
• Schedule appointments and capture leads automatically

Once call forwarding is enabled, your existing phone number works seamlessly with 800.com, allowing you to answer more calls, capture more opportunities, and deliver a better caller experience.

Need Help?

If you have questions about configuring call forwarding or need help determining which forwarding option is right for your business, our Support team is here to help.

Contact us anytime at support@800.com.