*Please note that CNAM does not exist on toll free numbers. This is because toll free numbers were originally intended for inbound calling only and not for placing calls. As such, the caller ID for toll free numbers, cannot be adjusted. When placing an outbound call from a toll free number, the CallerID name will typically display as the actual number or 'TOLL FREE NUM'.

On occasion, specific carriers will display something like "scam likely" or "toll free call" instead of the toll-free number, when placing outbound calls. 800.com does not have the ability to alter what is displayed the caller ID for outbound calls, as the only information that is sent from our service is the toll-free number. The toll-free numbers are then interpreted by the receiving carriers based on information contained in their systems.

Some carriers will decline forwarded calls. Unfortunately, this is a result of security measures that have been implemented by mobile carriers to combat fraudulent activity. Not all calls are affected, only some calls forwarded to a mobile phone. This action may either not allow a mobile number to call your number or will send the call to the mobile phone voicemail unless the "prevent voicemail" feature is enabled on forwarding.

There are work-arounds for these issues through various third-party sources. Here are some links to assist you:

• AT&T (Hiya)

• Verizon

• T-Mobile