How can I change what is displayed (Caller ID) when I receive an incoming call?

To update your caller ID settings, you will need to select the “Numbers” category form the column on the left of your web portal.


From here, you can either click on the number for which you wish to edit your preferences or you can hover over the 3 dots on the right and select “Manage” from the options that appear.


If you do not have Extensions enabled, you will need to enter the “Call Routing” section in order to change what appears on your caller ID. You can see if extensions are enabled from the default "Profile" tab when you first enter your number's options. 


If Extensions are enabled, you will need to enter each extension to implement this change. 

Below your configured forwarding number(s) there is a toggle to select which caller ID setting you would prefer. This will have the caller's information displayed by default. 



If you would like your toll-free number to show up on your caller ID instead of the caller’s information, you will need to click on the option to the right, displaying your toll-free number. 


Helpful tip: If you program your phone number in your phone contacts with the name of your business, you will see the business name for incoming calls.