How can I change what is displayed (Caller ID) when I receive an incoming call?


When a call is forwarded to your phone number, you will see the incoming caller ID as your phone number.

You can change your settings to have your toll free number show on your caller ID instead of the caller's information by clicking on the "Numbers" option in the column on the left of the online portal. From there, you can click the number you would like to edit to enter its options. Scroll down to and select "Call Routing." You can then click on your toll free number under the "Caller ID" section and toggle your caller ID to show your number.


Helpful tip: If you program your phone number in your phone contacts with the name of your business, you will see the business name for incoming calls.