Why does my number show as Offline?

Offline means the number is listed in your account but is not currently routing calls through 800.com.

It usually shows for one of two reasons:

1. A number you are porting in has not transferred to us yet

2. A number you ported out has already moved to your new carrier but has not been removed from your account.

3. Our technical team may use this indicator to disable a number. 

A number that was ported out stays Offline until it is removed from your account. See the article on how to remove a number from your account.