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Track AI Agent results and review calls that need attention

The AI Agents dashboard now gives you a quicker read on how your AI Agents are doing. Key numbers for calls and texts sit together in one row at the top, and a new Requires Attention list shows the calls your team should follow up on, so you can review them without digging through your call log.

Your AI Agent results at a glance

The top of the dashboard shows your key AI Agent numbers in a single row:

  • If your AI Agent handles texts, you'll see two Calls cards and two Texts cards side by side.
  • If your AI Agent handles calls only, you'll see just the Calls cards.

Each card has a See all link that takes you to the full list behind that number.

"Fully Contained by AI" is now "Handled by AI"

We renamed Fully Contained by AI to Handled by AI everywhere it appears. Only the name changed. It measures the same thing as before.

Review calls that need attention

The Requires Attention list shows AI Agent calls your team should look at, newest first. It shows up to 5 calls at a time. If there are more, click See more in AI Calls to see the rest.

Open a call

Click any row to open the call. If the caller's name isn't known, you'll see their phone number instead, both in the list and in the call details.

Mark a call as reviewed

  1. Hover over the call in the list.
  2. Click the check icon that appears.

The call is removed from the list, and a message appears with an Undo option. If you don't click Undo within about 5 seconds, the review is saved, and the call stays off the list even after you reload the page.

See every call

Click View all to open AI Calls, where you can see and filter all of your AI Agent calls.

When there's nothing left to review, the list shows All caught up.

Frequently asked questions

Why don't I see any Texts cards? Texts cards only appear if your AI Agent handles text messages. If it handles calls only, you'll see the Calls cards.

Where did "Fully Contained by AI" go? It's now called Handled by AI. Only the name changed.

I marked a call as reviewed by mistake. Can I get it back? Yes, if you're quick. Click Undo in the message that appears. After about 5 seconds, the review is saved and the call leaves the list.

Why does a call show a phone number instead of a name? The caller's name isn't known, so the number is shown instead.

Why does the list only show 5 calls? The dashboard shows the 5 newest calls that need attention. Click See more in AI Calls to see the rest.