Porting Numbers in 800.com

Porting allows you to move phone numbers between carriers while keeping your existing numbers active for your business. The Porting Numbers experience in 800.com lets you submit port requests, track progress, manage numbers, and view detailed carrier-level status—all in one place.

Accessing Port Requests

You can manage port requests at both the organization and account level:

• Organization level:
  Organization → Number Management → Port Requests
• Account level:
  Number Management → Port Requests

From either location, you can create, view, and manage port requests based on your permissions.

Creating a Port Request

From the Port Requests page, you can initiate a new port request by completing the porting wizard and submitting the required information and documentation.

Once submitted, the port request appears in the Port Requests table.

Managing Port Requests

Port Requests Table

Existing port requests are displayed in a table view with the following columns:

• Request Name
  The name entered during the port request. Selecting it opens the request details.
• Numbers
  Displays the total number of phone numbers included in the request.
• Breakdown
  Shows the carrier the numbers are being ported from.
  If multiple carriers are involved, displays the number of carriers.
• Created
  The date the port request was created (MM/DD/YY).
• Number Type(s)
  Indicates whether the request includes Local, Toll-Free, or both.
• Status
  Displays the number of completed and pending ports.
  If canceled, shows Canceled on MM/DD/YY.
• Requested By
  The user who submitted the port request.

Selecting any linked column value or clicking the row opens the request details.

Search, Filters, and Customization

• Search: Search across any column data
• Filters: Filter by breakdown, type, number type, and status
• Column Selection: Customize which columns appear in the table

Port Request Actions (Meatball Menu)

Each port request includes a meatball menu (⋮) with the following options:

• See Request Details – Opens the port request details page
• Contact Customer Support – Opens the Contact Support modal
• Cancel Port Request – Submits a cancellation request

Cancel Confirmation

When canceling, you’ll see:

Cancel Port Request?
This will cancel the port for all numbers in the request. Once canceled, the port will not proceed and you’ll need to submit a new request if you want to restart the process.

Buttons:

• Keep Request
• Cancel Request

Viewing Port Request Details

Selecting a port request opens the Port Request Details view, where you can see granular information about the request and each carrier involved.

Port Request Overview

The overview section includes:

• Breakdown
  • Single carrier: carrier name
  • Multiple carriers: number of carriers
• Created
  • Date and time in the format:
    Month DD, YYYY @ HH:MM AM/PM Timezone
    (Example: July 31, 2025 @ 9:52 PM ET)
• Number Type(s)
  • Local and/or Toll-Free
• Requested By
  • User who submitted the request
• Person Authorizing Port
  • Name entered on the Letter of Authorization (LOA)

Port Breakdown Section

Overall Breakdown

Shows:

• Total number of numbers in the request
• Numbers Complete
• Numbers Pending

If multiple carriers are included, totals also appear per carrier.

You can select:

• Total numbers
• Numbers complete
• Numbers pending

to view a per-carrier list of numbers in a slideout panel.

Number List Slideout

From the slideout panel, you can:

• View numbers by carrier
• Copy the list of numbers
• Export the list of numbers
• Select Manage Numbers to open:
  • Account-level Number Management, or
  • Organization-level Number Management
    (based on where you accessed the port request)

By Carrier Breakdown

Each carrier included in the port request has its own detailed section.

Carrier Information

• Carrier / RespOrg
  • Displays the carrier name
  • For Toll-Free numbers with multiple RespOrgs, these appear as RespOrg1, RespOrg2, etc.
• Country
• Number Type
  • Local and/or Toll-Free
• PIN Number (Local numbers only)
  • Displays **** if entered during the wizard
  • Allows adding or editing a PIN if missing or incorrect

Porting Documents

• Required Porting Documents
  • Displays LOA status
• Supporting Documents
  • Upload additional supporting documentation as needed

Estimated Completion

• Earliest Estimate
  • Displays the estimated port completion date

Port Statuses & Next Steps

Each carrier displays a status with a public-facing explanation.

Contacting Customer Support

You can contact support directly from the Port Requests page or from within a port request.

When you submit a message:

• A support request is created
• Subject: Port Request Assistance
• Details include: Account Name, CSID, and your message

Key Things to Know

• Port requests can include multiple carriers
• Each carrier is tracked independently
• Number lists can be copied or exported
• PINs can be edited for local numbers
• Canceling a request stops all ports in that request
• Support is available directly from the porting experience

Need Help?

If you have questions or more assistance, reach out to our support team by email: support@800.com.