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Getting Started with 800.com: A Step-by-Step Guide

Set up your account, choose a number, configure core features, and start using your business phone system.

Welcome to 800.com!

Setting up a reliable and professional phone system is essential for any business—and 800.com makes it easy. With tools for call forwarding, voicemail, call tracking, and more, you can stay connected with customers and understand what’s driving your calls.

This guide will walk you through everything you need to get started, so you can set up your account, configure your number, and begin making the most of 800.com’s features right away.

Step 1: Sign Up and Choose a Plan

  1. Visit 800.com and click Log In to access your dashboard.

    * If you don’t have an account, click Sign Up, choose your number, and select a plan.

Step 2: Choose and Activate Your Phone Number

  1. Pick Your Number Type – Search for a toll-free or local number using the built-in search tool.

  2. Purchase and Assign the number to your account.

  3. Label Your Number – If you plan to use multiple numbers (for call tracking or departments), give each one a descriptive name like “Google Ads” or “Support Line.”

Step 3: Set Up Call Forwarding

  1. In your dashboard, select the number you want to forward.

  2. Under Call Settings, enter the destination phone number(s).

  3. Choose your call routing style – Simultaneous, Sequential, or Round Robin.

  4. Test it by calling the number to ensure calls are forwarded correctly.

Step 4: Set Up Call Tracking

Call tracking lets you assign unique phone numbers to different marketing campaigns (e.g., Facebook ads, Google Ads, print flyers) so you can track what’s working.

  1. Create or purchase multiple phone numbers—one for each campaign or source you want to track.

  2. Label each number clearly (e.g., “Facebook Ad – April,” “PPC – Homepage”).

  3. Forward each number to your main business line or appropriate department.

  4. Enable Call Logs & Analytics in your dashboard to track:

    • Caller ID & location

    • Call duration

    • Source number (which tells you the marketing channel)

💡 Pro Tip: Use this data to adjust your marketing strategy and maximize ROI.

Step 5: Customize Voicemail and Greetings

  1. Record or upload a professional voicemail greeting.

  2. Choose where voicemails are sent (email, text, dashboard).

  3. Create separate messages for business hours vs. after-hours.

Step 6: Explore Advanced Features

  • Call Recording – Turn on for training, compliance, and quality assurance.

  • Text Messaging – Use your number for SMS to engage with customers quickly.

  • Analytics Dashboard – Review reports on call volumes, trends, and campaign performance.

  • Integrations – Connect with Google Analytics or your CRM to enhance tracking.

Step 7: Test and Train

  • Make test calls from different numbers to verify forwarding, voicemail, and tracking.

  • Train your team on how to handle calls and use the dashboard.

  • Review caller insights to refine your sales and support workflows.

Step 8: Maintain and Optimize

  • Regularly Review Call Reports – See which campaigns generate the most calls and conversions.

  • Refine Forwarding Rules as your team grows or business hours change.

  • Update Campaign Labels so your call tracking stays accurate.

Need Help?

The 800.com support team is ready to assist with setup, training, and troubleshooting. You can also access tutorials and FAQs from your dashboard.