How to Set Up Call Forwarding with 800.com: A Step-by-Step Guide

Whether you're a small business owner, a freelancer, or part of a growing team, missing calls can mean missing opportunities. That’s why call forwarding is such a valuable feature—especially when paired with a virtual phone system like 800.com.

With call forwarding, you can route calls from your 800.com number to any phone—your mobile, office line, or even multiple numbers at once. This ensures that your customers can always reach someone, no matter where you are.

Here’s how to set it up quickly and start taking business calls wherever it’s most convenient for you.

Step 1: Create or Log into Your 800.com Account

First things first, make sure you have an active 800.com account.

Visit 800.com
Sign up for a plan if you haven’t already
Log in to your dashboard to begin setting up call forwarding

Step 2: Get a Toll-Free or Local Number

If you haven’t already picked a number to forward from, now’s the time to get one.

To buy a number:

Go to Phone Numbers in the dashboard
Click Add Number
Choose a toll-free or local number
Select the area code and number you like
Confirm your purchase

💡 Tip: Label your number based on how you’ll use it (e.g., “Main Line,” “Support Calls,” or “Marketing Campaign”).

Step 3: Set Up Call Forwarding

Once you have your number, here’s how to forward it to another line:

In the Phone Numbers tab, click on the number you want to forward
In the settings, find the Call Forwarding section
Enter the phone number(s) you want calls sent to (mobile, landline, or VoIP)
Choose your ring pattern—simultaneous, sequential, or round-robin if you’re forwarding to multiple people
Click Save

That’s it—your calls are now being forwarded!

Step 4: Customize Call Handling Options

800.com gives you a few extra tools to fine-tune your call experience:

Voicemail Forwarding: Record or upload a custom voicemail message if the call goes unanswered
Call Recording: Enable this to automatically record calls for training, documentation, or compliance
Caller ID Display: Choose to show the caller’s number or your 800.com number when the call comes in
Business Hours Routing: Forward calls differently based on time of day or day of the week

🎯 Pro Tip: Use call routing to send after-hours calls to voicemail or a different number.

Step 5: Test Your Call Forwarding Setup

Before going live, always test your configuration:

Call your 800.com number from another phone
Make sure the call is routed correctly
Check voicemail and call recording (if enabled)
Adjust anything that isn’t working as expected

Step 6: Monitor and Manage Your Calls

From the 800.com dashboard, you can view detailed call logs that show:

Caller info (name, number, location)
Time and date of call
Call duration
Voicemail or missed call status

This helps you stay on top of missed calls, track customer engagement, and improve response times.

Step 7: Scale as You Grow

As your team grows, 800.com makes it easy to:

Add new forwarding numbers for different departments
Route calls to multiple team members
Set up automated attendants or phone trees
Forward calls based on area codes or caller intent

You’re All Set!

With 800.com’s call forwarding, staying connected with your customers has never been easier. In just a few steps, you can route calls to the right person, device, or department—anytime, anywhere.

No missed calls. No missed opportunities. Just smarter communication.

Need help?

800.com’s support team is ready to walk you through custom setups, advanced routing, or any questions you have.