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How to Prevent Your 800.com Calls from Being Marked as Spam or Scam

Reduce spam or scam labels by registering numbers, improving call practices, and working with carrier review tools.

What Can I Do If My 800.com Calls Are Improperly Labeled as Spam or Scam?

If you're using 800.com for your business communications and find that your calls are being wrongly labeled as "Spam" or "Scam," you're not alone. Many legitimate businesses face this issue as phone carriers and apps work to block robocalls and spam. Here’s how you can address the problem and ensure your calls are delivered as intended.

Why Are Legitimate 800.com Calls Labeled as Spam or Scam?

Calls are often flagged as "Spam" or "Scam" when they share characteristics with robocalls or telemarketing calls, such as:

  • High call volumes in a short period
  • Calls with short durations
  • Frequent calls that go unanswered
  • Repeating patterns of calling numbers that don't answer

Even though these traits may match robocall behavior, legitimate calls, like appointment reminders, customer service check-ins, or business inquiries, can unintentionally trigger spam filters.

Does Updating My CNAM Help?

Your CNAM (Caller ID Name) is important for ensuring your business calls are recognized by the recipient. However, "Spam" or "Scam" labels are separate from CNAM data. While an accurate CNAM is essential for brand recognition, these labels are often generated based on call behavior rather than identification data. Nonetheless, updating your CNAM details can still help increase the chances that your calls are recognized and not flagged as spam.

Steps to Prevent Your 800.com Calls from Being Labeled as Spam or Scam

  1. Register Your Numbers with Major Carriers
    One of the most effective steps you can take is registering your phone numbers with major U.S. carriers. This is especially important if you are using 800.com for a high volume of calls. By registering, you ensure that your numbers are recognized by mobile carriers, reducing the chances of your calls being marked as spam. You can use the Free Caller Registry to register your number.

  2. Ensure Consistent Call Patterns
    If your call patterns drastically change—such as suddenly making a large number of calls in a short time—this can raise flags with carriers. Try to maintain consistent call volumes and durations. If you anticipate a high volume of calls, consider pacing them to avoid appearing like spam.

  3. Optimize Call Durations
    Calls that are answered but quickly dropped or are very brief can sometimes be flagged. To avoid this, ensure that your calls are of meaningful length and that your recipients have a reason to answer. For example, a customer service or sales call should be engaging enough to maintain the recipient’s attention.

  4. Ensure You Have Consent to Call
    Having a clear opt-in process for customers who are expecting your calls helps reduce the likelihood of your calls being reported as spam. Always ensure that the individuals you are calling are aware they will be contacted and have agreed to receive communication from your business.

  5. Monitor and Respond to Call Feedback
    Some phone apps and carriers allow users to report numbers they believe to be spam. While you can’t control what users report, monitoring your call feedback and responding to any complaints can help maintain a positive reputation.

Additional Tips to Improve Call Deliverability

  • Use Call Authentication Technology: Implementing call authentication helps verify the legitimacy of your calls, increasing trust with carriers and recipients while reducing the risk of being flagged as spam.

  • Optimize Your Messaging: If you’re using an automated system to send messages, make sure it’s clear that the recipient is expecting the call. Using a professional and clear introduction message helps minimize misunderstandings.

By following these steps, you can improve your chances of avoiding spam or scam labels and ensure your 800.com calls are received and answered as intended.

Need More Help?

If you're still experiencing issues with calls being labeled as spam or scam on 800.com, reach out to our support team for additional guidance. We’re here to help ensure that your calls get through to your customers.