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How To Respond To An SMS Message

Reply to incoming SMS conversations from the inbox so customer messages stay in one manageable thread.

Log In To Your 800.com Account

Log in to your account. Ensure you have administrative access, as only admins can changes to your account.

  • If you’re not already using 800.com, sign up for an account and then log in.

Using Filters

  • Go to Inbox.
    Screenshot 2025-02-25 at 3.47.26 PM.png

  •  Select the Phone Number/Conversation you wish to reply to.
    Screenshot 2025-03-07 at 2.21.34 PM.png

  • Type out your message in the message box at the bottom of the page > click Send.
    Screenshot 2025-03-07 at 2.25.57 PM.png

    If you have questions during this process, you can reach out to our support team via email: support@800.com.