--- title: Add questions to your AI Agent's skills description: Give your 800.com AI Agent’s skills simple questions to ask callers. Learn the question types, limits, and what changed for data groups and custom fields. --- [Skip to content](https://support.800.com/en-us/hc/add-questions-to-your-ai-agents-skills#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc?hsLang=en-us) 2. [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us) 3. [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) November 12, 2026 # Add questions to your AI Agent's skills Each AI Agent skill can now have its own list of simple questions for the agent to ask callers. Questions replace the data groups and custom fields that skills used before, so they're quicker to set up and easier to keep up to date. For example, a booking skill might ask "What service are you interested in?" or "Is this your first visit?" The agent asks these questions during the call to gather what it needs to help the caller. You'll find questions in your AI Agent's **Skills**. ### Add questions to a skill Open your AI Agent, go to **Skills**, and choose the skill you want to update. Add each question you want the agent to ask, and pick a question type: | Question type | Use it when | Example | | --- | --- | --- | | **Open** | You want the caller to answer in their own words | "What's the address for the job?" | | **Yes/no** | You need a simple yes or no | "Have you worked with us before?" | | **List** | The caller should pick from set options. You can allow more than one answer. | "Which services do you need: cleaning, repair or installation?" | A few things to know: - **Up to 20 questions per skill.** - **No question is required.** The agent asks them as part of the conversation, but callers don't have to answer every one. - **The agent asks questions at the same point in the call** where it used to ask data group fields. - **Changes apply from the next call.** You don't need to republish your agent. ### What changed for existing skills **Your skills already have questions.** If a skill was linked to a data group, we added questions to it based on that group's fields. Built-in system fields were skipped. Review your skills to make sure the questions read naturally and cover what you need. **Answers aren't saved after the call.** Questions are only there to help the agent during the conversation. Unlike data group custom fields, answers aren't stored or filled in on your calls afterward. **Custom fields created by your AI Agent are being removed.** Fields your agent created automatically, and any agent-created groups left empty, are deleted as part of this update. **Custom fields you created or edited were kept.** If you changed a field or moved it into your own group, it stays in your account. It's just no longer linked to the skill. ### Changes to AI suggestions The tools that help build and improve your agent now suggest skill questions instead of custom fields: | Tool | What changed | | --- | --- | | **Website analysis** | Creates skill questions instead of custom fields. | | **Call training** | Recommends skill questions only. It no longer recommends post-call fields. | | **Knowledge base check** | No longer shows the uncaptured request finding or the option to create a field. When it finds a duplicate, it points you to the matching skill question. | ### Frequently asked questions **Do I need to set up questions for my existing skills?** No. Skills that used a data group already have questions based on its fields. It's a good idea to review them and adjust the wording. **Where can I see callers' answers after the call?** Answers to skill questions aren't saved. They help the agent during the call only. To capture details on your calls, use your call summaries and transcripts, or set up your own AI custom fields. **What happened to the custom fields my agent created?** Fields your AI Agent created automatically are removed. Fields you created yourself, edited, or moved into your own groups stay in your account, but they're no longer linked to a skill. **Can I make a question required?** No. The agent asks your questions naturally during the call, and callers can skip any of them. **Do I need to republish my agent after changing questions?** No. Changes apply from the next call. - [General & FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs?hsLang=en-us#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started?hsLang=en-us#onboarding-basics) - [Integrations](https://support.800.com/en-us/hc/integrations?hsLang=en-us#main-content) - [CRM Integrations](https://support.800.com/en-us/hc/integrations?hsLang=en-us#crm-integrations) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#main-content) - [Inbox](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#inbox) - [Call Analytics](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#call-analytics) - [Alerts & Monitoring](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#alerts-monitoring) - [Enhanced Caller ID](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#enhanced-caller-id) - [In-App Calling](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#in-app-calling) - [Rewards](https://support.800.com/en-us/hc/dashboard-app?hsLang=en-us#rewards) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#main-content) - [Number Management](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-management) - [Call blocking](https://support.800.com/en-us/hc/number-management?hsLang=en-us#call-blocking) - [Number Transfers/Ports](https://support.800.com/en-us/hc/number-management?hsLang=en-us#number-transfers-ports) - [Marketing](https://support.800.com/en-us/hc/number-management?hsLang=en-us#marketing) - [800 Intelligence](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#main-content) - [800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence?hsLang=en-us#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding?hsLang=en-us#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking?hsLang=en-us#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging?hsLang=en-us#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#trial-period) - [Plans & Billing](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#plans-billing) - [Security](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#security) - [Companies](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#companies) - [Users](https://support.800.com/en-us/hc/account-billing?hsLang=en-us#users) - [Marketing Tools](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#main-content) - [Marketing Ideas](https://support.800.com/en-us/hc/marketing-tools?hsLang=en-us#marketing-ideas) - [API](https://support.800.com/en-us/hc/api?hsLang=en-us#main-content) - [API Docs](https://support.800.com/en-us/hc/api?hsLang=en-us#api-docs) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#main-content) - [800 AI Agents](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agents) - [Integrations](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#integrations) - [Knowledge Base](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#knowledge-base) - [800 AI Agent Configuration](https://support.800.com/en-us/hc/800-ai-agents?hsLang=en-us#800-ai-agent-configuration) [Contact our support team](https://support.800.com/en-us/hc/articles/34511169155341-how-to-contact-support?hsLang=en-us)​ Copyright © 2026, 800.com