To ensure reliable SMS delivery and stay compliant with carrier guidelines, all local numbers used for messaging must be registered before sending messages. This verification helps protect your brand and ensures your messages reach your customers as intended.

Follow the steps below to register your local number for SMS use with 800.com.

Why Register Your Local Number?

Registering your number is required to:

• Improve SMS delivery rates

• Prevent your messages from being flagged or filtered

• Comply with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements

• Build trust and transparency with recipients

What You’ll Need

Before you start the registration process, make sure you have the following:

• An active local number with 800.com

• Your business name and website

• A valid EIN (Employer Identification Number) or tax ID

• Description of your SMS use case (e.g., order updates, customer service)

• Contact details for your business (name, phone number, email)

Step-by-Step: How to Register Your Number

Step 1: Log into Your 800.com Account

1. Go to 800.com and sign in to your account.

2. Click on Numbers and choose the local number you want to register for SMS.

Step 2: Start the SMS Registration Process

1. Click Settings next to the local number.

2. Navigate to the SMS Settings tab.

3. Select “Register for A2P 10DLC SMS” to begin the process.

Step 3: Complete the Registration Form

Enter the required information:

• Business Details: Legal name, industry, address, EIN

• Primary Contact Info: Name, phone number, and email

• Message Use Case: Choose from approved types like notifications, support, or promotions

• Sample Messages: Include a few examples of the messages you plan to send

• Opt-In Process: Describe how users consent to receive your SMS messages

Be as accurate as possible to avoid delays or rejection.

Step 4: Submit the Application

• Click Submit when the form is complete.

• The information will be submitted to carriers for approval.

How Long Does Approval Take?

• Registration approval typically takes 7–15 business days, depending on volume and carrier reviews.

• You’ll receive an email notification when your number is approved and ready for SMS use.

Note: Do not send SMS messages from your local number until the registration is fully approved.

After You’re Approved

Once your number is approved:

• You can begin sending SMS messages through your 800.com number

• Make sure to follow messaging best practices (no spam, opt-in required, etc.)

• Set up SMS Auto-Replies or keyword responses in your 800.com dashboard

Need Help?

We’re here to help every step of the way. Contact our support team: support@800.com