Call Analytics by Day and Time

You can view your call volume separated by day of the week and time of day. To review these statistics, expand the "Call Analytics" category in the column on the left of your online portal and select "By Day & Time" from the list. 

 

mceclip0.png

This will bring you to the analysis screen. You can change the date range by clicking on the date box on the upper right of the screen. All of your numbers will be selected and displayed by default. You can look your telephone numbers individually by clicking on the drop-down box that states "All Numbers" on the upper left. 

mceclip0.png

 

The graph will show the unique callers in blue and display a total. It will also separate callers who have dialed in before in yellow and display the total. If the call volume is too small to view relative to another number's you can hover over that portion of the graph and a bubble will appear displaying the information.

By default, "Calls By Day Of Week" will be displayed. You can view calls by hour of day by clicking on the next drop-down and selecting "Calls By Hour Of Day."

mceclip1.png

This graph will also show the unique callers in blue and display a total. It will also separate callers who have dialed in before in yellow and display the total.