Auto replies

You have the ability to set automatic responses depending on whether the message is received in or outside of business hours or during a certain day of the week and/or time of day. This is helpful to advise your customers that their concerns will be addressed when normal business hours resume or after an office closing, for example. 

To utilize this feature you will need to select the “Numbers” category from the column on the left side of the online portal. 

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From here, you can either click on the number for which you wish to edit your preferences or you can hover over the 3 dots on the right and select “Manage” from the options that appear.

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You will then need to scroll down and expand the "Auto Replies" section. You will then be presented with 2 categories; "Office Hours Auto Replies" and "General Auto Replies."

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Auto Replies Relative To Business Hours:

To set auto replies based on whether the message is received in or outside of business hours click on the "Add Auto Reply" button to the right of the "Office Hours Auto Replies" option. This will open a window where you can type a custom message in the "After Office Hours Reply" on the top and the "During Office Hours Reply" on the bottom. 

 

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You will be limited to 600 characters per response. You can keep track of your characters by monitoring the used over total ratio on the bottom right of each respective reply box. 

Be sure to click "Save" when you are finished.

There is also a link to "Change Office Hours" on the upper right of this window. From here you can select or deselect hays of the week and then input the opening and closing times for each day to the right.

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Be sure to click "Save" when you are finished. 

 

General Auto Replies:

If you would like the same auto reply to be sent to incoming messages or on certain dates and times of the week will need to click the "Add Auto Reply" button to the right of the "General Auto Replies." This will open a box that allows you label the auto rely in the "Name" box on the top and what you want to be replied in the "General Auto Reply" box on the bottom. 

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You will be limited to 50 characters for your label and 600 characters for your response. You can keep track of your characters by monitoring the used over total ratio on the bottom right of each respective reply box. 

Be sure to click "Save" when you are finished.