Voicemail and greetings setup


For call routing, you will need to select the “Numbers” option as seen below:


From here, you can either click on the number for which you wish to edit your preferences or you can hover over the 3 dots on the right and select “Manage” from the options that appear as seen below:


You will then need to enter the “Voicemail” category in order to enter your forwarding number as seen below: 


From here, you will need to turn your 800.com voicemail on by clicking the toggle. It will turn green and provide your options when switched on. You can then set the times it will forward to voicemail and which recording you wish to have played for the caller. These 3 parts are illustrated below: 


You can edit what your messages say or upload a recording of your own by selecting the “Greetings” tab on the left as seen below: 


Here you will find the list of messages available on your account. You can add a new message by selecting the “Add Greeting” box on the top right of the screen as pictured below:



You can label each message as you desire and then type what you want the recording to say in the box below as seen below:



This is the same process to edit existing messages but needs to be accessed by hovering over the 3 dots to the right and selecting the “Edit” option.



You can choose to upload a recording instead by clicking the “Play Recording” option within the “Edit” of “Add Greeting” boxes as seen below:


Be sure to select the correct file under the “Voicemail” category when finished and click “Save.