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SMS Registration Failure Codes: What They Mean and How to Fix Them

If your SMS registration was declined, you'll receive a rejection code along with a short reason. This article explains what those codes mean and what to do next, organized by registration type:

Not sure which type applies to you? Check the subject line of your rejection notice, or look up your number's registration type in your 800.com dashboard under Messaging > Registration Status.

Toll-Free Verification (TFV) Errors

Your rejection falls into one of these categories. Find your error code below for the specific reason and what to do.

Submission & Account Issues

Code Reason What To Do
1000 The submission timed out during processing. Resubmit your request.
1001 The request was cancelled at your request. Submit a new request if you still need the number verified.
1002 The number isn't provisioned to your account, or was submitted too soon after the number was ordered. Wait 20–30 minutes after ordering a new toll-free number before submitting for verification. If the number is already active and this still occurs, contact support.

Business Information Issues

Code Reason What To Do
1101 The business email doesn't use an official company domain. Resubmit using an email address tied to your business's domain.
1102 The contact name provided isn't associated with the business. Provide a contact who is a representative of the business sending the messages.
1103 The business name doesn't match across your submission. Make sure your brand name, contact info, website, and opt-in materials all list the same business name.
1104 The business/entity type is incorrect or unsupported documentation was provided. Correct the entity type or provide documentation confirming the one selected. Note: LLC = Private Company.
1105 Business details are incomplete or inaccurate. Double-check every field for completeness and accuracy before resubmitting.
1106 Contact info, email, address, or website URL couldn't be verified. Confirm all contact details are correct, free of typos, and clearly tied to your business. If you use an abbreviation or acronym, explain it in your submission notes.
1107 The toll-free number is being used by more than one business. Each toll-free number can only be registered to one business.
1108 You're requesting more than 5 numbers without justification. Include a brief explanation of why your business needs more than 5 toll-free numbers.
1110 A charitable organization submission is missing 501(c)(3) proof. Provide a link to valid 501(c)(3) accreditation.
1111 The "Doing Business As" (DBA) name doesn't match the rest of the submission. Align the DBA name with your other business details, or contact support if everything already matches.
1112 The Business Registration Number (BRN) is missing or couldn't be validated. Provide a valid BRN along with the registration type, country code, and entity type. Must match your SS-4 Form in the US.

Business Website Issues

Code Reason What To Do
1201 The website isn't active or fully functional. Confirm your website is live and working before resubmitting.
1202 The social media page listed isn't active or accessible. Make sure the page is public and active.
1203 The website requires a login or password. Provide a publicly accessible website.
1204 The website URL is invalid or can't be reached. Provide a working, accessible URL.
1205 The website doesn't clearly show your branding or offerings. Update your site so it clearly reflects your business and what you offer.
1206 Your Privacy Policy or Terms & Conditions page is missing, broken, or incomplete. Add an accessible page containing the required content (see the Privacy Policy/T&C section below).

Message Program Details

Code Reason What To Do
1301 Missing the name of the software vendor or reseller you're using. Provide this information (typically your business name if you're the end sender).
1302 Your requested message volume is too high for the use case selected. Include a justification with target audience, message frequency, and content type.
1303 Your use case and use case summary don't match. Make sure your written summary matches the use case you selected.
1304 The use case summary is incomplete. Add more detail describing your messaging program.
1305 Your opt-in workflow doesn't match what you described. Make sure the opt-in method you selected matches your actual process.
1306 Sample messages don't match your use case or are incomplete. Provide a sample message for each use case you selected.
1307 Your "HELP" auto-response doesn't meet requirements. Include a HELP sample message with your business name and a way to contact you.
1308 Age-gated content wasn't properly flagged. Confirm a proper age gate is in place — see code 1412 below for what "robust" means.
1309 / 1310 Missing or invalid Campaign Verify token (required for political campaigns). Resubmit with a valid, current token.
1311 Your opt-in confirmation message is missing required details. Include instructions for help/opt-out, message frequency, a "data rates may apply" disclosure, and your program name.

Opt-In & Consent Issues

Code Reason What To Do
1401 One opt-in is being used to cover multiple message types (e.g., marketing and informational). Use a separate opt-in for each use case.
1402 Messaging consent is bundled into unrelated terms or agreements. Create a standalone opt-in specifically for messaging consent.
1403 Marketing messages lack express written consent. Collect clear, explicit consent (checkbox, signed form, etc.) before sending marketing texts.
1404 Opt-in appears to be mandatory rather than optional. Make sure customers can decline to opt in without losing access to your service.
1405 The opt-in doesn't clearly reflect your business. Ensure the entity collecting consent is the same one sending the messages.
1406 The opt-in type doesn't match your use case. Review whether you need implied, express, or express written consent for your use case, and align your opt-in accordingly.
1407 The opt-in checkbox is pre-checked. Checkboxes must be unchecked by default.
1408 The opt-in URL isn't accessible. Confirm the opt-in page is live and reachable.
1409 The opt-in example is incomplete, unbranded, or hard to read. Provide a clear, complete, and properly branded screenshot or example.
1410 Verbal opt-in was selected but no script was provided. Submit the exact script your team uses to obtain verbal consent.
1411 The same opt-in is being reused across multiple messaging channels. Each channel (Toll-Free, 10DLC, Short Code) needs its own dedicated opt-in.
1412 Age gate is missing or doesn't require manual birthdate entry. Add a proper age gate requiring users to manually type their date of birth.
1413 / 1414 No opt-in was provided at all. Opt-in is required for all toll-free registrations — describe exactly how you collect it.
1415 Submission relies on a legal exemption instead of collecting opt-in. Opt-in is required regardless of any TCPA or other exemption claims.
1416 / 1417 Shopping cart reminder programs require double opt-in and specific disclosures. Add a double opt-in step and make sure your Terms and Privacy Policy explicitly mention cart abandonment messaging.
1418 Your call-to-action is missing required disclosures. Include your brand name, message frequency, a rates disclosure, and support/opt-out info in your opt-in language.

Privacy Policy & Terms and Conditions Issues

Code Reason What To Do
1501 No privacy policy is available, but personal data is being collected. Publish a privacy policy covering data collection, storage, and protection.
1502 / 1503 Your privacy policy or terms mention sharing consumer data with third parties. Remove this language — opt-in data can never be shared, sold, or transferred to third parties.
1504 Terms & Conditions are missing required details. Include the program name, product description, support contact, opt-out instructions, and a rates disclosure.

High Risk / Not Eligible for Resubmission

These are automatically denied and generally cannot be resubmitted:

Code Reason
1601–1606, 1609 Flagged for spam, fraud, phishing, misleading content, or high-risk domain reputation.
1607 Public URL shorteners were used — switch to a branded URL and you may resubmit.
1608 The website uses an insecure (http://) connection — switch to https:// and you may resubmit.

Disallowed Content (Not Eligible for Resubmission)

Toll-free messaging cannot be used for the following, and submissions involving this content are permanently declined:

  • Cannabis, CBD, or other controlled/illegal substances (code 1701) — even if unrelated to the campaign but present anywhere on your website
  • Prescription drugs and controlled substances (1702)
  • Loan marketing or lead generation (1703, 1712)
  • Third-party debt collection (1704)
  • Gambling or betting (1705)
  • Sweepstakes or contests (1706)
  • Stock alerts (1707)
  • Cryptocurrency (1708)
  • High-risk investment opportunities (1709)
  • Debt reduction/consolidation (1710)
  • Credit repair (1711)
  • Non-federally-compliant use cases (1713)

SHAFT Violations (Not Eligible for Resubmission)

  • Sexually explicit or inappropriate content (1801)
  • Hate speech, violence, or offensive content (1802)
  • Alcohol promotions (1803) — or alcohol content without a 21+ age gate (1804, which may be resubmitted once a proper age gate is added)
  • Firearms, fireworks, or explosives (1805)
  • Tobacco or vape content that doesn't meet legal restrictions (1806)

Codes may be updated periodically. If your rejection code isn't listed here, contact support with the code and reason shown in your notice.

For the full technical reference, see Bandwidth's Toll-free verification rejection reasons.

10DLC (TCR) Errors

10DLC rejections come from The Campaign Registry (TCR), which reviews your campaign, brand, and website together — not just the content of your submission. If any of these are inconsistent, your campaign will be rejected.

Campaign & Content Consistency

Code Reason What To Do
601 Your sample messages contain content types you didn't select (URLs, phone numbers, age-gated content, or loan/lending language). Go back into the campaign wizard and mark "Yes" for any of these content types that appear in your samples, then resubmit.
602 Sample messages don't match your business type. Make sure your sample messages reflect what your business actually sends (e.g., a dental clinic shouldn't submit job recruitment samples).
603 Your website, brand name, and sample messages are inconsistent. Use the same brand name and messaging across your website, campaign, and samples.
9301 Campaign attributes don't match your website or sample content. Align the attributes you selected with what's actually described on your site and in your samples.
9303 Website, brand, or sample messages reference different entities. Make sure everything points to a single, consistent brand.

Business Type Restrictions

Code Reason What To Do
802 Submission is for a sole proprietorship. Sole proprietorships currently aren't supported for 10DLC registration.
712 / 9212 Campaign appears to involve direct lending but wasn't flagged as such. Check the "direct lending arrangement" box in the wizard, and make sure your samples/website clearly identify you as a direct lender.

Consent & Opt-In

Code Reason What To Do
803 Your website doesn't mention how users opt in to SMS. Add clear language such as: "By providing your number, you agree to be contacted for marketing and product updates."
804 / 9103 No consent language is present on your web form. Add visible opt-in language at the point where phone numbers are collected.
9104 Not enough detail on how consent is collected outside your website. Describe your consent process in detail — for example, how a paper form, verbal script, or intake process works.
9105 The exact URL where opt-in consent appears wasn't provided. Include the specific page URL where your opt-in language lives.

Prohibited Content

These content types are not supported for 10DLC and will result in rejection:

Code Content Type
701 Cannabis
702 Guns or ammunition
703 Explicit or sexual content
704 Gambling
705 Hate speech
706 Alcohol
707 Tobacco or vaping
708 Lead generation or third-party referrals
709 High-risk financial services (stocks, crypto, NFTs, hedge funds)
9201 General prohibited content (see full list below)

Terminally rejected categories (cannot be appealed or resubmitted): social marketing, collections, high-risk/subprime lending, insurance, gambling, gift cards, sweepstakes, free prizes, investment opportunities, lead generation, recruiting, commission programs, credit repair, tax relief, illicit substances, work-from-home offers, get-rich-quick schemes, phishing, fraud, and SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco).

Links & URLs

Code Reason What To Do
9401 A public URL shortener (bit.ly, tinyurl, etc.) was used in a sample message. Replace it with a full-length URL or your own branded short link.
9402 A sample message references a link but doesn't include one. Add the full URL directly into the sample message.

Need Help?

Still getting spam calls after trying these steps? Contact our support team and we can help you fine-tune your setup.