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Send full call transcripts to GoHighLevel

If you've connected GoHighLevel to 800.com, each call synced to a GoHighLevel conversation can now include the full call transcript and call details, not just the AI summary. That gives your GoHighLevel workflows and integrations everything that was said on the call, turn by turn.

You'll find this setting in 800.com under Settings > Integrations > GoHighLevel > Field Mapping, on the Message tab.

What's included in each call message

When the message is set to Full body, the text of each call entry includes:

  • AI summary of the call
  • Outcome and next steps
  • Call details
  • Enhanced Caller ID information
  • The full transcript, turn by turn

The transcript is part of the message text. It isn't sent as a separate .txt attachment.

Previously, the default message included only the AI summary.

Turn on full transcripts

New GoHighLevel connections

Nothing to do. New connections send the full body, including the transcript, by default.

Existing GoHighLevel connections

If you connected GoHighLevel before this update, your saved field mapping stays the same, so your call messages still include only the AI summary. To switch to the full body:

  1. In 800.com, go to Settings > Integrations and open GoHighLevel.
  2. Open Field Mapping and select the Message tab.
  3. Do one of the following:
    • Click Restore Defaults to reset the message to the new default.
    • Or set the Message source to Full body.
  4. Save your changes.

The new message applies to calls synced after you make the change.

Where to find the transcript in GoHighLevel

Each call is logged as an entry in the contact's conversation in GoHighLevel. The transcript and call details are stored in that call entry's message text.

GoHighLevel's own conversation screen doesn't display the message text for call entries. It shows only the call status and the recording. The full text is still saved with the call, and you can use it through:

  • GoHighLevel workflows, for example to trigger follow-ups or copy details into a contact field.
  • The GoHighLevel API, for example to pull transcripts into reporting or another tool.

Frequently asked questions

Why do my calls still show only the AI summary? Your GoHighLevel connection was set up before this update and is keeping its saved mapping. Go to Field Mapping > Message and click Restore Defaults, or set the source to Full body.

I opened the conversation in GoHighLevel and don't see the transcript. Is it missing? No. GoHighLevel's conversation screen shows only the status and recording for call entries. The transcript is saved in the message text and is available to workflows and the GoHighLevel API.

Is the transcript sent as a file? No. The transcript is included in the message text, not as a .txt attachment.

Do I need to do anything for a new GoHighLevel connection? No. New connections include the full transcript and call details by default.

Does every call include a transcript? Only calls that have a transcript. Calls without a recording or transcript don't have one to send.