Overview of plans and billing
Core Plans:
We offer 3 main plans depending on your expected usage. All of these plans are offered on a monthly or yearly billing cycle, with a 15% discount offered if you choose to be billed annually. The annual option will be selected by default as it provides the most value. If you would prefer to be billed monthly, be sure to click this option on the Plans and Pricing selection page. These plans also include the use of Auto Attendant (Extensions), call recording, Texting/SMS, Voicemail service and much more.
Our "Personal" plan includes 1 toll-free number, 1 local number, 1 fax number, and 1,000 minutes per month for $29 per month prior to taxes and fees or $300.00 per year prior to taxes and fees if you choose the annual option. Every minute over 1,000 would be charged at $0.06 prior to taxes and fees for toll-free or fax minutes and $0.05 for local minutes on a monthly basis whether you select the monthly or annual option. Your toll-free number, local number, and fax would all draw from the same pool of included minutes. If more than one telephone number is required, there would be a $9 charge per month prior to taxes and fees for every additional number (see Purchasing Numbers for more details). 120 SMS messages are included monthly. Any SMS messages over 120 are billed $0.06. This plan is our most common and ideal for users with low and predictable usage.
Our "Unlimited" plan includes 1 toll-free number, 1 local number, and 1 fax number for $75.00 per month prior to taxes and fees or $768.00 per year prior to taxes and fees if you choose the annual option. This plan is intended for call forwarding to one person and not for multiple recipients or call center use as detailed in our Reasonable Use Policy under our Terms and Conditions. If your usage turns out to be outside of this scope, your plan will be changed to one of our per-minute offerings. If more than one telephone number is required, there would be a $15 charge per month prior to taxes and fees for every additional number (see Purchasing Numbers for more details). 2,500 SMS messages are included monthly. Any SMS messages over 2500 are billed $0.06. If you remain within the confines of this plan and you don't require a quantity of numbers, it represents the best value out of the 3.
Our "Pro" plan includes 5 toll-free number, 1 local number, 1 fax number, and 5,000 minutes per month for $149.00 per month prior to taxes and fees or $1,524.00 per year prior to taxes and fees if you choose the annual option. Every minute over 5,000 would be charged at $0.04 prior to taxes and fees for toll-free or fax minutes and $0.008 for local minutes on a monthly basis whether you select the monthly or annual option. Your toll-free number, local number, and fax would all draw from the same pool of included minutes. 10,000 SMS messages are included monthly. Any SMS messages over 10,000 are billed $0.04. This plan has the added benefit of only costing $0.50 for every toll-free number of the included 5, making it ideal for accounts with a large amount of telephone numbers (see Purchasing Numbers for more details).
SMS Campaigns and billing can be viewed In This Article
Additional Options:
We offer custom plans to cater to a wide variety of specific needs (e.g. extremely high usage). If you believe you have additional requirements that are not met with our main plans you will need to open an account with one of the available offerings and contact support at 800-800-4321 or email us at support@800.com.