This integration enables you to automatically upload call data from 800.com directly into HubSpot as Contacts and Engagements. A new Contact is created for each unique caller, unless the Contact already exists in HubSpot. For every call, the integration can also create a new Engagement record containing the call details (if configured to do so).

Before getting started, make sure your HubSpot account has the required permissions to create and manage Contacts and Engagements. Once authenticated, you can customize how call data is synced and recorded in HubSpot.

Before Getting Started

Before you begin the integration, you will need to confirm you have:

• An active 800.com account with admin access.
• A HubSpot account with appropriate permissions (free or paid).
• Necessary permissions to create and manage integrations in both platforms.

Enabling HubSpot

In the app, select Settings > Integrations > click the HubSpot icon.

• For Organizations, go to Organization > Global Settings > Integrations.

Review the overview page for the HubSpot Integration > Click Sign In with HubSpot to begin the ****OAuth process.

You will be prompted to create a new HubSpot account or sign in to an existing account.

If you chose to sign in to an existing account using your HubSpot credentials:

• Email address

• Password

  * You can also choose to sign in using the alternative login options that are available.

Click Log In to proceed.

Once logged in, you will be prompted to choose an account to connect to HubSpot and then you will be prompted to confirm access. 

Click Connect App to continue.

Once connected, you will be taken to the Integration Setup page.

Integration Setup

Sync Configuration

In the Sync Configuration section either:

• Select the Contact radio button if you want it to create a new Contact for each call if the contact does not already exist.
• Select the Engagement checkbox to sync the call information as an Engagement.
• Select the desired Sync Timing, whether you want the call data to be uploaded to HubSpot at the End of Call or Start of Call. The End of Call is recommended as it will include the call duration, and other post-call data.

Call Filtering

In the Call Filtering Options section:

• If you want all calls to be uploaded, set the Call Duration Threshold (seconds) field to 0; otherwise, enter the desired duration threshold in seconds to only upload calls that were longer than the entered threshold.
• You can limit the upload of calls to specific receiving numbers, if desired, by entering the phone numbers in the Restrict by Receiving Number field.

Data Upload

In the Data Upload Options section:

• Select Upload Enhanced Caller ID Information if you want to send enhanced caller ID information to HubSpot. Note: You must have Enhanced Caller ID enabled.
• Select Upload UTM Parameters if you want UTM parameters to be uploaded.
• Select Upload Contact Information, if you want contact information to be uploaded.

Additional Options

In the Additional Options section:

• Select Call Recordings in Engagements to save call recordings to Engagements.

Once you have set your configuration, click the Activate Integration button. 

• This will save your configuration settings and start uploading call data to HubSpot, based on your configuration.

Once activated, a summary page of your settings will display.

Verifying Data Synchronization

After configuration, navigate to your HubSpot account.

Go to Contacts to verify that 800.com contacts have been synchronized.

You should see contacts with:

• Names from your 800.com system
• Phone numbers
• Email addresses
• Contact ownership information
• Last activity timestamps

Reviewing Contact Details

Click on any synchronized contacts to view detailed information.

The contact record will include:

• Contact Information: Name, email, phone, company details
• Activity Timeline: All interactions and engagements
• Call History: Detailed call logs from 800.com
• Recordings: Access to call recordings (if enabled).
• Custom Properties: Any additional data fields mapped from 800.com

Checking the HubSpot Integration Status

In the app, select Settings > Integrations.

• For Organizations, go to Organization > Global Settings > Integrations.

Locate the HubSpot Integration icon in the Integrations Library. You will see one of the following statuses:

• No banner – Integration is not enabled.
• Active – Integration is currently active.
• Failed – There is an issue with the connection. Check your HubSpot access.

Deleting the HubSpot Integration

In the app, select Settings > Integrations.

• For Organizations, go to Organization > Global Settings > Integrations.

Click the Manage tab.

Locate the HubSpot Integration, click the vertical ellipsis > select Delete. Or click on the HubSpot integration icon to access the configuration page > click Deactivate Integration.

Confirm removal by selecting Delete again.

Need help?

Our support team is available to assist with setup, integrations, or troubleshooting. Reach out to us at support@800.com.