Overage billing

Our per-minute plans have a finite number of included monthly minutes. Whether you purchase the monthly or annual version of our plans, your overage minutes are tallied and billed on a monthly basis. The cost of these additional minutes carries depending on your plan. Our main per-minute plan overage minute rates are as follows:

Personal: 1,000 monthly minutes included and bills $0.06 prior to taxes and fees for toll-free or fax minutes and $0.05 for local minutes. SMS Campaigns operate under the use of credits and are limited to 50 per month and any SMS campaign messages over 50 are billed $0.06. 

 

Unlimited: There are no overage fees for calling or general texting but the plan only 500 SMS messages. Every SMS message sent above 500 is billed at $0.06, prior to taxes and fees. The plan also includes 500 Mass Texting/Campaign credits and bills $0.04 for every additional credit. In addition, Call Transcriptions are available at $0.03 per transcribed minute.

 

Pro: 5,000 monthly minutes included and bills $0.04 prior to taxes and fees for toll-free and fax minutes and $0.008 for local minutes. SMS Campaigns operate under the use of credits and are limited to 1000 per month and any SMS over 1000 are billed $0.06. 1,000 Transcribed minutes included and bills $0.03 for every transcribed minute over 1,000. 

 

*Fax minutes are typically tallied at 1 minute per page but this figure may increase for larger files.

 

You can view your total minutes for the current billing cycle at any time by expanding the "Settings" category and clicking the "Plan Usage" option.

 

 

This will display a comprehensive breakdown of your used minutes, texts, and international minutes (if enabled).