Sequential Ringing is the appropriate call routing option is you would like calls to your toll free number forwarded to multiple numbers in a sequence (i.e. 1st, 2nd, 3rd).
To activate this method, you must select the “Numbers” category from the column on the left side of the online portal.
From here, you can either click on the number for which you wish to edit your preferences or you can hover over the 3 dots on the right and select “Manage” from the options that appear.
You will then need to enter the “Call Routing” category in order to enter your forwarding number.
Within the “Call Routing” category you will be able to select the method of routing, add your forwarding number(s), select your Caller ID preference, and select the number of ring seconds. Select "Sequential Ringing" from the methods to have calls to your toll free number forwarded to the first number in the sequence and, if there is no answer, to the next and so forth.
As with the other forwarding options, you will need to add one or more forwarding numbers by clicking the plus button.
Now, you will just need to type in the numbers you wish to have the calls transferred to. You can also set specific time ranges calls will forward to this number on the right. You can also use the 3 lines to the left of each number to drag them and rearrange their order.
As seen above, you can change the caller ID toggle to your toll-free number (on the right) if you want your toll-free number to show up on your caller ID instead of the caller’s information. Below that is your ring second slider which is set to 20 seconds by default. Repeat this process for every number you want to add.
*Note, if you don’t intend on using 800.com’s voicemail service you will need to extend the call seconds in order to allow your provider’s voicemail system to engage. The call will disconnect at the end of the ring second limit if another service has not engaged.
Be sure to click “Save” upon completion.