How to Enable Extensions (For accounts created AFTER 5/13/19)
To set up options for the caller, you will need to select the “Numbers” option from the column on the left as seen below:
From here, you can either click on the number for which you wish to edit your preferences or you can hover over the 3 dots on the right and select “Manage” from the options that appear as seen below:
You must then enable extensions using the toggle-button labeled “Enable Extensions.” When enabled for the first time, it will automatically add 3 extensions which you can customize. To edit the extensions you simply click on them. You can also add more extensions by clicking the big, blue “Add Extension” button on the bottom of the category. You can remove extensions by clicking the trashcan next to the appropriate extension.
You can select which message to play for the caller by clicking on the bar under the “Welcome Greeting” label. In most cases the default “Greeting for Extensions” will suffice, but if you wish to edit this message or upload a recording you can do so by visiting the “Greetings” option from the column on the left.
For any questions regarding GREETINGS set up please visit https://support.800.com/hc/en-us/articles/360031052771-How-to-setup-Voicemail-and-greetings-Accounts-active-after-5-13-19-
When you click on the individual extensions to edit you will have the same forwarding options available for each extension that can be used without using extensions. “Standard Forwarding” refers to having calls to your toll-free number routed to one number. “Simultaneous” transfers calls to multiple numbers at the same time. “Sequential” routes the call to the first number on a list and, if there is no answer, to the next and so forth. “Voicemail” sends the call directly to your voicemail.
For any of the 3 former options, you will need to add one or more forwarding numbers by clicking the plus button seen below:
Now, you will just need to type in the number you wish to have the calls transferred to. You can also set specific time ranges calls will forward to this number on the right. As seen above, you can change the caller ID toggle to your toll-free number (on the right) if you want your toll-free number to show up on your caller ID instead of the caller’s information. Below that is your ring second slider which is set to 20 seconds by default. *Note, if you don’t intend on using 800.com’s voicemail service you will need to extend the call seconds in order to allow your provider’s voicemail system to engage. The call will disconnect at the end of the ring second limit if another service has not engaged. Be sure to click “Save” upon completion.