Troubleshoot the sending of a Fax

Send a test fax to: 1-888-HPFAXME (8884732963)

Make a test Microsoft Word or similar file on your desktop. Populate the file with a few words. *Supported types (tiff, gif, png, jpeg, doc, xlsx, docx, jpg, xls, ppt, pdf, pcl, eps, ps, html, xml, rtf)

Login to your account and “send” the file to 8884732963.

Wait a few minutes, check the fax outbox. Make sure the file got sent successfully. Your inbox will show the status of the fax. There will be up to a five minute delay.

After the delay the status should change to reflect that it was "Delivered."

When in doubt, wait 30 minutes before escalating to support after step 3. Faxing takes time to complete.