Troubleshoot the sending of a Fax

  1. Send a test fax to: 1-888-hpfaxme (8884732963)
  2. Make a test.txt file on your desktop. Populate the file with a few words.
  3. Login to your account and “send” the file to 8884732963.
  4. Wait a few minutes, check the fax outbox. Make sure the file got sent successfully.
  5. There is a up to a five minute delay, the outgoing fax will be in the “Failed” box with message “Ok”.
  6. After the delay the fax will move to “Sent” box and HP will fax you back a copy of what you sent them in the “Inbox”.
  7. When in doubt, wait 30 minutes before escalating to support after step 3. Faxing takes time to complete.