Troubleshoot the sending of a Fax
- Send a test fax to: 1-888-hpfaxme (8884732963)
- Make a test.txt file on your desktop. Populate the file with a few words.
- Login to your account and “send” the file to 8884732963.
- Wait a few minutes, check the fax outbox. Make sure the file got sent successfully.
- There is a up to a five minute delay, the outgoing fax will be in the “Failed” box with message “Ok”.
- After the delay the fax will move to “Sent” box and HP will fax you back a copy of what you sent them in the “Inbox”.
- When in doubt, wait 30 minutes before escalating to support after step 3. Faxing takes time to complete.