What is my Customer Service Record?

Your Customer Service Record (CSR) is the information your current provider will have for the number to be transferred. It will include the following important account info:

1. Authorizing name

2. Business name (for business accounts)

3. Account type (business or residential)

4. Service address

5. Billing phone number

6. Current service provider name

7. Current service provider account number


If you have numbers with different CSRs, submit a separate order for each number using our online transfer form. Those numbers with different CSRs will also require a separate LOA (Letter of Authorization) for each.