--- title: General & FAQs | 800 Support Center description: General use and questions. --- [Skip to content](https://support.800.com/en-us/hc/general-faqs#main-content) [![800.com Help Center](https://support.800.com/hs-fs/hubfs/800%20Logo%20Blue.png?width=150&height=26&name=800%20Logo%20Blue.png)](https://www.800.com/) - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) Open main navigation Close main navigation - [Call us (800) 800-4321](tel:+18008004321) - [Sign in](https://support.800.com/hc/en-us/signin) - [Submit a request](mailto:support@800.com) [Submit a request](mailto:support@800.com) 800.com Help Center - There are no suggestions because the search field is empty. 1. [800 Support Center](https://support.800.com/en-us/hc) 2. [General & FAQs](https://support.800.com/en-us/hc/general-faqs) # General & FAQs General use and questions. ## FAQs - [What happens if my vanity number has more than 10 digits?](https://support.800.com/en-us/hc/articles/115003705032-what-happens-if-my-number-has-more-than-10-digits-over-spelled) - [What is the cost of your toll-free services?](https://support.800.com/en-us/hc/articles/360001158152-what-is-the-cost-of-your-toll-free-services) - [What is a Letter of Authorization (LOA)?](https://support.800.com/en-us/hc/articles/360001191171-what-is-a-letter-of-authorization-loa) - [What is a "vanity" toll-free number and how do I get one?](https://support.800.com/en-us/hc/articles/360001192431-what-is-a-vanity-toll-free-number-and-how-do-i-get-one) - [What is a "Vanity" Toll Free number and how does it work?](https://support.800.com/en-us/hc/articles/31666729184525-what-is-a-vanity-toll-free-number-and-how-does-it-work) - [What features are included when I sign up for 800.com?](https://support.800.com/en-us/hc/articles/360040714312-what-features-are-included-when-i-sign-up-for-800-com) - [Is there a trial period for your services?](https://support.800.com/en-us/hc/articles/360001207831-is-there-a-trial-period-for-your-services) - [Is there a fee to transfer my existing numbers to 800.com?](https://support.800.com/en-us/hc/articles/360001166492-is-there-a-fee-to-transfer-my-existing-numbers-to-800-com) - [How will I know when someone is calling my 800.com line?](https://support.800.com/en-us/hc/articles/360001160352-how-will-i-know-when-someone-is-calling-my-800-com-line) - [How do I retrieve my voicemail messages, texts, and faxes?](https://support.800.com/en-us/hc/articles/360001167512-how-do-i-retrieve-my-voicemail-messages-texts-and-faxes) - [How can I change what is displayed (Caller ID) when I receive an incoming call?](https://support.800.com/en-us/hc/articles/360001184311-how-can-i-change-what-is-displayed-caller-id-when-i-receive-an-incoming-call) - [Does the "unlimited" plan have any restrictions?](https://support.800.com/en-us/hc/articles/360001654872-does-the-unlimited-plan-have-any-restrictions) - [Caller ID For Outbound Calls And Some Declined Forwarded Calls](https://support.800.com/en-us/hc/articles/4403482932109-caller-id-for-outbound-calls-and-some-declined-forwarded-calls) - [800.com Pricing Plans & Features](https://support.800.com/en-us/hc/articles/47533183463949-800-com-pricing-plans-features) - [Is there a long-term contract required?](https://support.800.com/en-us/hc/articles/360001192211-is-there-a-long-term-contract-required) - [Can I have multiple numbers on the same account?](https://support.800.com/en-us/hc/articles/115003714332-can-i-have-multiple-numbers-on-the-same-account) - [Can I route my number to another toll-free number?](https://support.800.com/en-us/hc/articles/115003704151-can-i-route-my-number-to-another-toll-free-number) - [Can I transfer my numbers to another service provider?](https://support.800.com/en-us/hc/articles/360001191671-can-i-transfer-my-numbers-to-another-service-provider) - [What are the customer service hours of operation?](https://support.800.com/en-us/hc/articles/115003704191-what-are-the-customer-service-hours-of-operation) - [Can I use your service If I live in Canada?](https://support.800.com/en-us/hc/articles/360001158452-can-i-use-your-service-if-i-live-in-canada) - [How do I change the email address or username?](https://support.800.com/en-us/hc/articles/115003703911-how-do-i-change-the-email-address-or-username) - [How soon can I start using my 800.com toll-free or local number?](https://support.800.com/en-us/hc/articles/115003703831-how-soon-can-i-start-using-my-800-com-toll-free-or-local-number) - [How do I reset or change my password?](https://support.800.com/en-us/hc/articles/115003714352-how-do-i-reset-or-change-my-password) - [Can I bring my existing number to 800.com?](https://support.800.com/en-us/hc/articles/115003714312-can-i-bring-my-existing-number-to-800-com) - [Does 800.com replace my phone system?](https://support.800.com/en-us/hc/articles/360001183811-does-800-com-replace-my-phone-system) - [How do I setup SMS notifications for voicemail messages?](https://support.800.com/en-us/hc/articles/115003704011-how-do-i-setup-sms-notifications-for-voicemail-messages) - [How do I send a fax from my account?](https://support.800.com/en-us/hc/articles/115003093712-how-do-i-send-a-fax-from-my-account) - [How do I troubleshoot outgoing faxing?](https://support.800.com/en-us/hc/articles/360003007332-how-do-i-troubleshoot-outgoing-faxing) - [What is your privacy policy?](https://support.800.com/en-us/hc/articles/360001167912-what-is-your-privacy-policy) - [How do I cancel my account?](https://support.800.com/en-us/hc/articles/9047925246733-how-do-i-cancel-my-account) - [What are the laws and regulations about recording calls?](https://support.800.com/en-us/hc/articles/13901148015117-what-are-the-laws-and-regulations-about-recording-calls) - [Is there a set up or activation fee?](https://support.800.com/en-us/hc/articles/360001158592-is-there-a-set-up-or-activation-fee) - [Toll-Free Directory Assistance](https://support.800.com/en-us/hc/articles/360001167892-toll-free-directory-assistance) - [How do I view my Call Records?](https://support.800.com/en-us/hc/articles/360001167772-how-do-i-view-my-call-records) - [How long will my communications be stored?](https://support.800.com/en-us/hc/articles/29940384354701-how-long-will-my-communications-be-stored) - [Will my phone number be offline during the transfer?](https://support.800.com/en-us/hc/articles/360001191691-will-my-phone-number-be-offline-during-the-transfer) - [Is there a charge for transferring my 800.com number to a different provider?](https://support.800.com/en-us/hc/articles/360001191711-is-there-a-charge-for-transferring-my-800-com-number-to-a-different-provider) - [Do you offer a discount for nonprofit or tax exempt accounts?](https://support.800.com/en-us/hc/articles/360001121331-do-you-offer-a-discount-for-nonprofit-or-tax-exempt-accounts) - [Is 800.com HIPAA compliant?](https://support.800.com/en-us/hc/articles/360001158232-is-800-com-hipaa-compliant) - [How to Prevent Your 800.com Calls from Being Marked as Spam or Scam](https://support.800.com/en-us/hc/articles/35211578702605-how-to-prevent-your-800-com-calls-from-being-marked-as-spam-or-scam) - [Can I switch to another plan after I sign up?](https://support.800.com/en-us/hc/articles/115003703851-can-i-switch-to-another-plan-after-i-sign-up) - [How do I view my Statements?](https://support.800.com/en-us/hc/articles/360001167792-how-do-i-view-my-statements) - [Do you offer service for international callers?](https://support.800.com/en-us/hc/articles/360001158532-do-you-offer-service-for-international-callers) - [How can I reactivate my account?](https://support.800.com/en-us/hc/articles/360001157852-how-can-i-reactivate-my-account) - [How do I add a fax number to my account?](https://support.800.com/en-us/hc/articles/115003704091-how-do-i-add-a-fax-number-to-my-account) - [Does 800.com provide API support?](https://support.800.com/en-us/hc/articles/4403182016269-does-800-com-provide-api-support) - [Will you sell or share my information with others?](https://support.800.com/en-us/hc/articles/115003704171-will-you-sell-or-share-my-information-with-others) - [Do I need to change my local and long distance carrier?](https://support.800.com/en-us/hc/articles/360001159112-do-i-need-to-change-my-local-and-long-distance-carrier) - [How do 1-800 or Toll-Free Numbers work?](https://support.800.com/en-us/hc/articles/360001192351-how-do-1-800-or-toll-free-numbers-work) - [How long will my number be retained if my account is closed?](https://support.800.com/en-us/hc/articles/29940519743245-how-long-will-my-number-be-retained-if-my-account-is-closed) - [How do I cancel/remove a fax number?](https://support.800.com/en-us/hc/articles/42494225603469-how-do-i-cancel-remove-a-fax-number) - [Can I route my number to another toll-free number?](https://support.800.com/en-us/hc/articles/115003704151-can-i-route-my-number-to-another-toll-free-number-faq) See less ▼ - [General & FAQs](https://support.800.com/en-us/hc/general-faqs#main-content) - [FAQs](https://support.800.com/en-us/hc/general-faqs#faqs) - [Getting Started](https://support.800.com/en-us/hc/getting-started#main-content) - [Onboarding Basics](https://support.800.com/en-us/hc/getting-started#onboarding-basics) - [Dashboard & App](https://support.800.com/en-us/hc/dashboard-app#main-content) - 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[800 Intelligence Guides](https://support.800.com/en-us/hc/800-intelligence#800-intelligence-guides) - [Call Forwarding](https://support.800.com/en-us/hc/call-forwarding#main-content) - [Call Routing](https://support.800.com/en-us/hc/call-forwarding#call-routing) - [Call Tracking](https://support.800.com/en-us/hc/call-tracking#main-content) - [Dynamic Number Insertion (DNI)](https://support.800.com/en-us/hc/call-tracking#dynamic-number-insertion-dni) - [Integrations](https://support.800.com/en-us/hc/call-tracking#integrations) - [Getting Started](https://support.800.com/en-us/hc/call-tracking#getting-started) - [General](https://support.800.com/en-us/hc/call-tracking#general) - [Text Messaging](https://support.800.com/en-us/hc/text-messaging#main-content) - [Texting/SMS Messaging](https://support.800.com/en-us/hc/text-messaging#texting-sms-messaging) - [Account & Billing](https://support.800.com/en-us/hc/account-billing#main-content) - [Trial Period](https://support.800.com/en-us/hc/account-billing#trial-period) - 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