Integrating your 800.com phone number with your Shopify store is a great way to track incoming calls tied directly to your website traffic. Whether you're monitoring customer support, product inquiries, or campaign performance, this setup allows for better visibility into which marketing efforts are driving phone engagement.

Follow the steps below to connect 800.com with your Shopify storefront.

Step 1: Log Into Your 800.com Account

1. Go to 800.com and log in.

2. Navigate to the Numbers tab on the left-hand menu.

3. Select an existing number or click Add Number to create a new one.

Step 2: Set Up or Edit Your Tracking Number

1. Choose a number you want to associate with your Shopify store.

2. In the Forwarding Settings, enter the number you want calls to be redirected to (e.g., your main business line).

3. Give the number a label like "Shopify Store" so you can easily track its performance later.

Step 3: Add Your 800.com Number to Your Shopify Storefront

To display your 800.com number on your live site:

1. Log in to your Shopify Admin Dashboard.

2. Go to Online Store > Themes.

3. Click Customize on your current theme.

4. Use the Header or Footer section to add your 800.com number, or edit specific pages like “Contact Us.”

Alternatively, you can add the number manually via code:

1. In Online Store > Themes, click Actions > Edit Code.

2. Open the relevant Liquid file (e.g., header.liquid, footer.liquid, or contact.liquid).

3. Paste your number in the desired location using HTML (e.g., <p>Call us at: (800) 123-4567</p>).

Step 4: Track Calls via 800.com Dashboard

Once your number is live on your Shopify site, all incoming calls to that number will be logged in your 800.com dashboard. You’ll be able to:

• View detailed call logs and timestamps

• Enable and review call recordings (if enabled)

• Attribute calls to your Shopify website

Optional: Set Up Dynamic Number Insertion (DNI)

For more advanced tracking, you can implement Dynamic Number Insertion (DNI). This feature automatically changes the phone number displayed on your site based on the visitor’s traffic source (e.g., Google Ads, social media, or email), giving you clearer attribution.

To enable DNI, contact 800.com Support for setup assistance and the custom JavaScript code.

Need Help?

If you have any questions or need help with setup, reach out to the 800.com support team. We're here to make sure your integration runs smoothly.