Log In To Your 800.com Account

Log in to your account. Ensure you have administrative access, as only admins can changes to your account.

• If you’re not already using 800.com, sign up for an account and then log in.

Add Numbers To A Call Tracking Pool

To add numbers to a Call Tracking Pool:

• Go to Numbers > select Call Tracking.
• Select the Calling Tracking Pool you wish to add number(s) to > click the three dot menu to the right of the number > hit Edit.

• Click if +Add More Numbers.

• Select “Get New Numbers” or “Add Numbers I Already Have” > hit Next. 

Get New Numbers

If you chose to “Get New Numbers” continue with these steps:

• Select the Pool Size > choose Toll-Free or Local.

• Fill in the required information:
  • Source
    • You can add more than one source. To do this simply click “+ Add New Source”

• Landing Page
• Query Parameters
• Utm_medium
• Utm_source
• Utm_campaign
• Utm_term
• Utm_content
• Swap Targets
  • A Swap Target is a phone number that can be dynamically replaced with a tracking number on a website and can be a different number for each traffic source.
  • If a Swap Target is not entered, the default Swap Target is the destination number. 
  • The “Always Swap” traffic source does require a swap target. It allows you to assign a random tracking number in the pool to track all sources, without having to specify phone number for each source.

• Hit Next.
• Name the Pool > choose how you would like to set up your call forwarding, Manually or With A Saved Template.

• Hit Create Pool.

Add Numbers I Already Have

If you chose to “Add Numbers I Already Have” continue with these steps:

• Select the Numbers you would like to include in the pool > click Next.
• Fill in the required information:
  • Source
    • You can add more than one source. To do this simply click “+ Add New Source”

• Landing Page
• Query Parameters
• Utm_medium
• Utm_source
• Utm_campaign
• Utm_term
• Utm_content
• Swap Targets
  • A Swap Target is a phone number that can be dynamically replaced with a tracking number on a website and can be a different number for each traffic source.
  • If a Swap Target is not entered, the default Swap Target is the destination number. 
  • The “Always Swap” traffic source does require a swap target. It allows you to assign a random tracking number in the pool to track all sources, without having to specify phone number for each source.

• Hit Next.

• Name the Pool > choose how you would like to set up your call forwarding, Manually or With A Saved Template.

• Hit Create Pool.

If you have questions during this process, you can reach out to our support team via email: support@800.com.