How to Setup and Verify a Toll Free Number

Getting your Toll-Free Number

All of 800.com's current plans include one toll-free number, one local number, and one fax number, except our Pro plan which includes 5 toll-free numbers.

 

If you do not have one of the 3 or would like to add more numbers you can click the "Get More Numbers" button on the top right of the "Numbers" tab. You can also add additional numbers, for a monthly fee, if you would like to add more numbers than your plan includes. 

 

 

 

Toll Free Numbers

 

To search for a Toll-Free number, set the Search Type to "Toll-Free Voice & SMS"  and select the 8** prefix.

 

 

You will now have a pool of toll-free numbers from which to choose. Select one and click "Next".

 

 

Once you have selected your toll-free number, please give it a nickname and choose where this number will forward calls. Even if you don't plan to receive calls to this number, you'll still need to submit a forwarding number. 

Finally, click "Activate Number" to activate your toll-free number.

 

 

You'll then receive confirmation of the toll-free number.

 

Congrats! You now have a toll-free number in which you can verify for SMS Campaigns.  

 

It may take 24-48 to activate your number, but in the meantime, you can submit your registration for 10DLC and toll-free verification. 

Getting your toll-free number verified for SMS

If you would like to send SMS messages from your number(s), you will need to Verify them first. 

Begin this process by clicking on the "Numbers" tab again. Hover over the 3 dots to the right of your toll-free number, which you'll use for SMS campaigns, and select the "Verify Number" option.

 

 

On the next screen, you'll be instructed to fill out a form. Please double-check all of your inputs for accuracy; inaccuracies can cause a delay in verification. 

 

 

Once complete, click Submit to submit your number for verification.

Once the questionnaire and supporting documentation are submitted, we will send the request to our carrier, who will then submit it to the industry's SMS provider. They will respond to us, indicating whether or not the industry's SMS provider permits messaging services, and we will relay this information back to the requesting party.

 

This process can take one to two weeks. Numbers awaiting a response will be placed in a "Pending Verification" status. SMS services may be restricted until we receive a response from our carrier indicating the number is approved and the number's status is changed to "verified."