1. 800.com Support Center
  2. Text Messaging
  3. Texting/SMS Messaging

SMS specific plans

We now offer three plans, specifically targeting those who would like to utilize our SMS features, but are not interested in the calling functions. All of these plans are offered on a monthly or yearly billing cycle, with a 15% discount offered if you choose to be billed annually. The annual option will be selected by default as it provides the most value. If you would prefer to be billed monthly, be sure to click this option on the Plans and Pricing selection page. 

 

 

Our "Basic" plan includes 1 user, 1,000 minutes, and 500 messages per month for $25 per month, prior to taxes and fees, or $252 per year, prior to taxes and fees, if you choose the annual option. Every message over 500 would be charged at $0.04 prior to taxes and fees on a monthly basis whether you select the monthly or annual option. 500 Campaign credits are also included with this plan. Every campaign message sent above 500 is billed at $0.04, prior to taxes and fees. All numbers contained on your account would all draw from the same pool of included minutes/messages. If more than one telephone number is required, there would be a $9 charge per month, prior to taxes and fees, for every additional number (see Purchasing Numbers for more details). 

 

Our "Standard" plan includes 3 users, 1,000 minutes, and 2,000 messages per month for $70 per month, prior to taxes and fees, or $720 per year, prior to taxes and fees, if you choose the annual option. Every message over 2,000 would be charged at $0.03, prior to taxes and fees, on a monthly basis whether you select the monthly or annual option. 2,000 Campaign credits are also included with this plan. Every campaign message sent above 2,000 is billed at $0.03, prior to taxes and fees. All numbers contained on your account would all draw from the same pool of included minutes/messages. If more than one telephone number is required, there would be a $9 charge per month, prior to taxes and fees, for every additional number (see Purchasing Numbers for more details). 

 

Our "Advanced" plan includes 5 users, 1,000 minutes, and 5,000 messages per month for $150 per month, prior to taxes and fees, or $1,536 per year, prior to taxes and fees, if you choose the annual option. Every message over 5,000 would be charged at $0.02, prior to taxes and fees, on a monthly basis whether you select the monthly or annual option. 5,000 Campaign credits are also included with this plan. Every campaign message sent above 5,000 is billed at $0.02, prior to taxes and fees. All numbers contained on your account would all draw from the same pool of included minutes/messages. If more than one telephone number is required, there would be a $9 charge per month, prior to taxes and fees, for every additional number (see Purchasing Numbers for more details). 

 

Additional Options:

We offer custom plans to cater to a wide variety of specific needs (e.g. extremely high usage). If you believe you have additional requirements that are not met with our main plans you will need to open an account with one of the available offerings and contact support at 800-800-4321 or email us at support@800.com.

 

SMS Usage Limitation Notice

SMS is a highly regulated channel, subject to stringent rules, regulations, and carrier requirements. Prohibited content in SMS and MMS messages can result in rejection by wireless carriers. 

Your business should be aware of the following prohibited content categories, and SMS may not be the appropriate channel for certain use cases.

SMS Prohibited Content:

  • High-risk financial services:
    • Examples: Payday loans, short-term high-interest loans, third-party auto loans, cryptocurrency.
    • Note: Messages featuring financial investment advice, tips, or links to donation sites are prohibited.
  • Third-party lead generation services:
    • Companies buying, selling, or sharing consumer information are strictly prohibited. "Cold" outreach is also not allowed.
  • Debt collection or forgiveness:
    • Examples: Third-party debt collection, debt consolidation, credit repair programs.
    • Note: Debt consolidation and forgiveness efforts are generally prohibited, but businesses owed the debt can send payment reminders.
  • "Get rich quick" schemes or Multi-level marketing:
    • Examples: Work-from-home programs, risk investment opportunities, multi-level marketing.
    • Note: Multi-level marketing products, services, or content associated with spam are prohibited.
  • Illegal substances:
    • Examples: Marijuana/cannabis, CBD/THC, prescription drugs, vaping.
    • Note: Cannabis businesses cannot use SMS/MMS messaging in the US, and messaging related to CBD may be restricted.
  • Gambling:
    • Examples: Casino apps, gambling websites.
    • Note: Gambling traffic is prohibited on Toll-Free but allowed on Short Code or Long Code with age gating procedures.
  • S.H.A.F.T. use cases:
    • Sexually inappropriate content, hate speech or profanity, alcohol, firearms, tobacco (including vaping).
    • Note: Firearms and alcohol are allowed on Toll-Free, Short Code, and Long Code with age gating procedures.

SHAFT is an acronym highlighting forbidden or specially regulated content:

  • S: Sexually inappropriate content
  • H: Hate speech or profanity
  • A: Alcohol
  • F: Firearms and depictions or endorsements of violence
  • T: Tobacco (including vaping) or endorsement of illegal or illicit drugs, including marijuana and cannabis

Note: This information is not legal advice. Consult with legal counsel to ensure SMS programs comply with applicable laws.

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